GiftagoReviews of giftago.co

Response from GiftagoSep 8, 2022

Hi Rita Aldokhi, We are so sorry for the late shipment. We already feedbacked the issue to the shipping carrier and they promised that the situation will be improved. Once again, we are so sorry for your unsatisfactory experience with the shipping serivce. According to the tracking system of the shipping carrier, the package arrived at your address on September 7, 2022. Please visit the link below for further information: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9214490289730309067142 Could you please let us know your experience with the delivered item? Your sharing is so valuable for us to improve our business operation as well the customer service in order to bring our valued customers happier and more satisfying experiences. We look forward to hearing from you soon. Regards, Customer Support Team

Response from GiftagoAug 24, 2022

Dear Maria Chapman, We are so sorry for keeping you waiting. Regarding your concern, I would like to explain that the normal order processing time is typically 3-5 business days since the keychain is customized, not mass-produced. Once your order is shipped, you will get a tracking number to follow your order status. The estimated shipping time is between 7 to 10 business days. Kindly note that some factors (Holidays, weather, etc.) might affect the delivery time. There was an order confirmation email was sent to you right after you made the order to infom you about the order details as well as the estimated shipping time. We are so sorry if this email was not gone throught to you. A new one has been processed to resend to you, kindly check your email to look for the new one. I truly hope the information would help. Feel free to reply to this email if there's anything else we can help, we're always happy to assist. If you need any assistance, feel free to contact me. Regards, Customer Support Team.

Response from GiftagoAug 24, 2022

Hi Kyle Graebert, We are so sorry for your unsatisfactory experienence with the delivered item. We understand that the your name's wife was misprinted on the metal sign. However, the root of the issue is that you noted the name wrongly when checking out. Please understand that all orders are processed automatically based on the information customers left when checking out and we are not permissed to modify the order information without the customer's request. In fact, An order confirmtion email with the order details was sent to you right after you made the order for your examination. However, you had not made any request to change the order information before the order was shipped out so the metal sign was printed based on the original information you noted. Our customer support representative contacted you regarding the compensation we can offer you. Please understand that we can not issue a full refund or a new replacement in this case since the order was processed correctly. All our offers are aimed to support you and help you to have a new item at a more affordable price. For further information on our refund and replacement policy, you can visit the link below: https://giftago.co/pages/refund-policy Thanks for your understanding. If you have any questions, feel free to contact us again. Regards,

Response from GiftagoAug 12, 2022

Hi Beth, We're glad you have a great experience with our products and service. We really appreciate you taking the time to share your feedback and being so open with us. Customers like you made our business possible and we look forward to a future business with you. Regards,

Response from GiftagoAug 12, 2022

Hi Tanya, Thanks for taking the time to share your feedback with us. It means so much to us when our best customers share their experiences and we are extremely delighted that we were able to meet your expectations. We will continually try our best to improve our service and products so that customers will always have a happy experience when shopping with us. We look forward to a future business with you soon. Regards,

Response from GiftagoAug 9, 2022

Dear Carmen Cordova, We are so sorry for your unsatsfactory experience with the order. Our CS agent contacted you regarding the issue with the replacement item. Kindly check the email from us and let us know your thoughts on the solution that we suggested. Thanks for your attention and we look forward to hearing from you soon. Regards,

Response from GiftagoAug 11, 2022

Hi Ember Rasch, Thanks for taking the time to share your feedback with us. It means so much to us when our best customers share their experiences and we are extremely delighted that we were able to meet your expectations. We will continually try our best to improve our service and products so that customers will always have a happy experience when shopping with us. We look forward to a future business with you soon. Regards,

Response from GiftagoAug 11, 2022

Hi customer, Thanks for taking the time to share your feedback with us. It means so much to us when our best customers share their experiences and we are extremely delighted that we were able to meet your expectations. We will continually try our best to improve our service and products so that customers will always have a happy experience when shopping with us. We look forward to a future business with you soon. Regards,