Giant FoodReviews of giantfood.com

Worst customer service ever looking for a product couldn’t find it anywhere so I went to customer service ask them where it was. All they could tell me was it was in the organic section could not tell me what aisle it was in. That was it I went back couldn’t find it with back up to get help. Nobody can help me and this is why I shop at Wegmans if I ask for help at Wegmans, they not only tell me the aisle which side it’s on they will walk me there and show it to me.

Visited Giant in DC on 4/14/26. Bought 2 York Peppermints on closeout at what should have been 50% off of $ 7.69. When I returned home, I noted that I had been charged $ 6.69 @, intead of the correct price of $ 3.85. Returned to the store on 4/17/26 with the two purchases and my receipt. Was told by 'customer service' (?) that, a) I should have come back the same day I purchased the items and, b) since there was no way to verify the closeout price because it was no longer applicable I was, basically, out of luck and there was nothing I could do. I returned the two items and was issued a refund. Since Giant was kind enough (?) to share with me what I SHOULD have done, allow me to return the favor. First of all, don't rip off your customers by advertising a price of of $ 3.85, then charging $ 6.69. Second, when an error is brought to your attention, don't blame the customer for your mistake and don't have an attitude. Guess the moral of the story is ... don't shop at Giant.

There is a lot that needs improvement at Giant Food. To begin, their point of sale software on the self-checkout registers is horrible. Very touchy and no matter how careful you are, you will likely end up needing assistance from one of their staff to clear some error or mis-checked item. And the fact that they are obviously cutting back on staff means you will likely have to wait. Also, their "digital coupon" system means that I need to have 1 more username and account to remember and reset every other time I go there. Just issue coupons in your flyers, or offer them to the member tag/card holders via a swipe. I'm in-store and want to "clip" a digital coupon, and the store doesn't get cell reception unless I go up to the front windows with my phone to access the web site. I've often gotten meats from the deli dept that were suspicious looking when I got them home (like already bad looking). Finally, their selection is often poor in some specific areas. The only real thing they have going for them in my case is their location is convenient. Biggest improvement they could make is to change the POS register system and offer coupons in their paper flyers or just by virtue of having the frequent shopper card. This is not an issue just from a recent visit. This has been a frustration ongoing for years with them.

When Montgomery Country, Maryland banned plastic bags starting 1/2026, stores switched to brown paper bags. Giant's bags don't have handles so for us senior citizens it requires carefully lifting each bag to avoid dropping them when loading into cars. I have come to learn that Target, Harris Teeter and CVS, to name a few, have kindly stepped up to provide paper bags with handles. I will look to do more shopping at those stores for my groceries. And apparently when managers brought this concern from other customers before me (according to management at my local Giant) to corporate they refused to provide them. Small price to pay for customer service. The original Maryland based owners would have done the right thing and many would agree. Good luck Giant!

For many more people, times are hard. Gas prices are up, food prices are up, college graduates have difficulty getting jobs…why oh why do we have to take yet another step to get the lowest price on food? Will all seniors know how to or remember to do this? Will people with disabilities? Veterans with PTSD? Who are you benefiting? Giant benefits. The most vulnerable and those who don’t have the extra time to figure out and comb thru the app to find the coupons will pay more. But Giant benefits, yay for Giant, right?

I occasionally shop at Giant only because it's close to my home. I absolutely hate the rewards program. I'm marginally ok with entering a loyalty number, but why do I have to use the app in order to get their best prices? I much prefer Wegman's and Trader Joe's, where the prices and quality are far superior to Giant's and I don't have to jump through hoops to get their best prices.

Watch your invoice, they charge you a different price at checkout and when they refund you it's usually at a lower price and prices are not accurate.. Example,,, rumba marrow bone charge you 5 .98 and refund you a dollar less.. and the prices on your initial order is usually inflated when you get your final invoice. I've noticed this several times.. Time to find another place to shop

There is a fellow named Charles or Charlie. He said whichever. He works the parking lot with the carts at the Stonemill store in Lancaster. He is absolutely the hardest working, most pleasant person I have ever encountered working at Giant.. He is always helping somebody and he just doesn't slow down. I always look for him when I go to Giant. Hire some more workers like him!!!!!!