Giant FoodReviews of giantfood.com

When Montgomery Country, Maryland banned plastic bags starting 1/2026, stores switched to brown paper bags. Giant's bags don't have handles so for us senior citizens it requires carefully lifting each bag to avoid dropping them when loading into cars. I have come to learn that Target, Harris Teeter and CVS, to name a few, have kindly stepped up to provide paper bags with handles. I will look to do more shopping at those stores for my groceries. And apparently when managers brought this concern from other customers before me (according to management at my local Giant) to corporate they refused to provide them. Small price to pay for customer service. The original Maryland based owners would have done the right thing and many would agree. Good luck Giant!

The Tuesday evening before Thanksgiving 11/25/2025. I was shopping for someone that could shop anymore and needed specific care products. I needed some specific dove lotion that was locked. I asked several for help, everyone said they would call, but for 15 minutes no help. Finally I was told to go to Customer Service and that service was closed. All employees must have started their holiday. Addison showed up and was very helpful. Thanks for Addison!

This was through On Line pick up. I had asked for Large Russet Baking Potatoes (3) and what I received was 3 potatoes between the sizes of a tennis ball and a golf ball for $1.25 each. Everything else was great. I would have given them a 5 stars had they paid attention to the selection of merchandise.

After standing in a long line with a disability, no one wants to stand in another line at the door for them to check your receipt. May I suggest that you have one security guard near the register and one by the door. I won't be standing in 2 lines. Check your cameras. SMH

Not being able to choose whether you want or not want substitutions individually. Your site used to give you a choice to choose the items you did not want substitutions, and now it’s either you want no substitutions or you want all substitutions. Bad option. Please give the customer the option when purchasing the item to choose their options individually, and have the shopper call the customer to to let them know what the substitutions are.

Let's pick up the pace in the deli. I don't have a half hour to stand around. I should get paid to come to the store. Let get it together in there. And i dont want to hear anymore about it...

Dear GIANT Foods, there is no need to ADD large sugar crystals to the top of an already really sweet blueberry muffin. It's impossible to remove them. How'd GIANT miss the obesity & diabetes memo? Please, just STOP. Again, blueberry muffins are already sweet enough!

The computers must be stuck in reporting shoplifter mode or something. When you check out it charges your card 3 times. Won't notice it until after checkout and by then you'll be charged 3 times for your 1 frozen pizza.