GHS SecurityReviews of ghssecurity.com

Lawarren the technician was very helpful and knowledgeable on the installation. I highly recommend him to any would be customers, he has a way of explaining things to simple terms.

I thank you, Edgar, for all of your excellent customer care today. In addition to being very polite you were also very knowledgeable. But the thing I appreciated most was how completly you handled my multiple requests today. I must tell you your customer service skills are exemplary, and I would know, because I am a Customer Service Supervisor. You are a very well-trained representative. I wish you all the best in your career. Hope Gordon (now a very satisfied customer)

Loved the equipment they installed. Much more advance then my old ADT system. Plus I love that they have a local office in my area.

BEWARE! Read their contract very carefully before you sign. Cancelling there service can cost you more than what you bargained for. To cancel their services, they make you send them a certified letter and they continue charging you after. For example in my case I started my service in September 2014 and cancelled in March 2019, Martin one of their reps stated that I will continuously be charged monthly until August 2019 even though I no longer have their services. This is not fair, why should we pay for services we no longer have! However, like Martin said I should have read the contract and it's fine print very carefully. That their was nothing he could do. I do not recommended this company to no one at all!!!

Dawn was absolutely amazing and spent the time to help me figure out my issue with the remote access for my cameras. She was very patient and stayed with me until we actually got it completed! she is amazing!!

I have been a customer for two years. In general, the technology works. They used the video app xmeye, which was not integrated into the security system app and every time I saw the Chinese characters in the app I wondered if the app was adding malware to my phone. The work they did on the installation was poor. They damaged my windows installing the sensors - over drilled the holes and sensors were too long so looks like terrible. I decided to cancel my subscription and they told me I have to send in a letter telling them that I was canceling the service which I did. They told me that April was the last month and continued billing. After calling them they refunded the overbilling and canceled my subscription two weeks early. Not going to bother calling them back.

GHS is the worst when trying to end your contract. I have been trying unsuccessfully to cancel their service for a month! I have not used the building the system is in for over two years but have paid the bill and now I do not remember the security password to access the account when calling. I have been told they would send me an email to cancel, never happened. I have been told twice a supervisor would call back, never happened. I am to the point now of ripping the equipment off of the wall and then maybe I can get a response. I will never recommend them to anyone!!!

Dawn did an excellent job. Very patient and knowledgeable individual at her job. I recommend she be given as many jobs as possible because it is nice to have a patient tech. Thank You Dawn