We are very health conscious (work in the fitness industry) and use the MV1 as a means to experience the benefits of the product we are utilising whilst reducing the harmful effects of smoking. We have 2x MV1s and we've had a really great experience with the company, customer service side and the obvious great product. With dry herb, the battery lasts us long enough for a day but we highly recommend the fast charger and a spare battery. You could easily go out in Amsterdam's coffee shops for the day, with 2 batteries and smoke the entire day without running out of battery. Cleans really well and although it is quite a chunky product, it feels incredibly ergonomic and robust to hold. We've also had great experience experimenting with products such as dry lavender and rose petal which works a treat after a rich meal to cut the taste in your mouth.
From the research I've done online, this product so far seems to out perform most portable vaporises out there, from a battery duration perspective but primarily as an excellent extractor.
DA
David
Excellent experience
I’ve had this product for a little over a year and it’s worked wonderfully. After the learning curve and knowing how much you should be putting in there it tastes, and works extremely well and it’s very efficient. Pack it too much and it will have issues with airflow and can cause it to burn and not vape evenly. Once you figure that out you get tons of flavor, even vaporization, and you will absolutely be fried. The customer service has been excellent as well. They response quickly and resolve any issues I’ve had in the past year quickly as well. I had cosmetic issue with the device and a issue with the arm but the units were replaced within 3 days. Furthermore, one of my batteries had an issue with the port and that was also replaced. Overall, bravo! I love the product and have had a great year so far.
LC
Lawrence C.
GHOST Review
Top class product and customer service, can't fault either. This device can dose or produce huge clouds, whatever you want!
KC
KC
I just recieved the MV1 3 days ago
I just recieved the MV1 3 days ago. I am only rating it with 3 stars right now because the hardest part is actually opening the chamber to put your dry herb. It takes me about half dozen times, with extreme pressure and extreme anxiety before I get it opened. It is very hard, I'm hoping in time it will loosen up and not be difficult.
Update - yes the door did loosen after a few days of use. Still leaving at 3 starts, at this time until i get to see if this is a good product. you cant feel or taste the flower. i do feel like it does give me the affect, but need more time to play with settings. the app just lost connection with device, trying to re-pair device and it isnt recognizing it. right now my opinion is that the PAX 3 is better so far for dry flower.
Response from GHOST VapesAug 3, 2019
Hello KC,
My name is Aisha and I am the Customer Service Manager here at GHOST Vapes. Typically the door will loosen over time with more use of the MV1. However, if you need to contact our Customer Service Department please follow this link to complete a Support Ticket: http://support.ghostvapes.com/support/tickets/new
Please feel free to contact us if you have any further questions or concerns.
Sincerely,
Aisha
FB
FB
Unit broke within two weeks of use
Unit broke within two weeks of use. Below you can find the entire conversation with Ghost vapes.
-----------------------
Hello Frank,
Thank you for your response. I can request pre-paid return labels for you to send the unit in for a tech to evaluate the unit. If the unit is determined to be faulty we will be more than happy to replace the unit. I look forward to hearing from you!
Sincerely,
Bruce
Hi Bruce,
Thank you for the quick reply.
Clicking the button three times does not trigger haptic.
The unit also no longer syncs with the device. Reinstalled the app, but can no longer get the unit in sync mode.
Please note that green light only comes on after holding it for a few seconds when the battery is first attached. After that, no light action at all regardless of the buttons pushed.
Serial
21NR19/66
screenshot of serial # attached.
Thank you.
On Mon, Jul 22, 2019 at 12:59 PM Info Email for GHOST Vapes
Hello Frank,
I am sorry to hear what is happening with your unit. I would like to confirm that after you triple-click the mode button do you feel a small haptic vibration and then you should hold down the vape button on the back of the device. Can you confirm if these steps were taken when using the unit? Can you please provide me with your serial number? It can be located under the battery on the device itself, or on the back of the box. It is required to process your request. I look forward to hearing from you! Please feel free to contact me with any further questions or concerns that you may have.
Sincerely,
Bruce
On Mon, 22 Jul at 11:53 AM ,
Hello,
My Ghost MV1 no longer goes to vape mode. I used it successfully for two weeks. Could you please help please? Listed the steps below. Same steps worked perfect for two weeks.
- Battery is fully charged.
- Insert battery in device.
- Hold down the main bottom button. Green light came on for a few seconds.
- Triple clicked the button. It does not go to vape mode.
Thank you for your time.
On Wed, Jul 10, 2019 at 12:12 PM
I am all set! Thank you very much for following up.
On Sun, Jul 7, 2019 at 2:14 PM Info Email for GHOST Vapes
Hello Frank,
I just wanted to drop you a quick line to let you know that your refund of $25 has been processed. You should have received an email from us entitled "Credit Memo" detailing the refund, but just in case, you may want to check your spam/junk folder. It typically takes 2-3 business days for the bank to process the funds back into your account. Please feel free to contact me with any further questions or concerns that you may have.
Sincerely,
Bruce
Response from GHOST VapesJul 23, 2019
Hello Frank,
My name is Aisha and I am the Customer Service Manager here at GHOST Vapes. We will be sending you a replacement unit and all tracking information today. We sincerely apologize for any inconvenience.
Sincerely,
Aisha
GHOST Vapes
FK
Frank K.
Poor customer service to start off
Ibotta mv-1 and it came on July 3rd today is July 10th that is still hasn't worked correctly I contacted customer service. I received a response on Sunday customer service manager was going to take care of it. We were supposed to have a Skype conference today at 11:45 Eastern Standard Time that came and went and that was at the suggestion of the customer service team. No contact confirming time, nothing! so right now I give a single one star I'm not very happy with the customer service and I'm certainly not happy with the product that I paid $295 for this so called Precision instrument
, it should work a lot better than what it's doing
Update: Had the skype call on the 11th. It has been 24 hrs since the call and I have heard nothing. It just annoys the hell out of me that I have a defective product right out of the box that should be replaced and I have to jump through hoops and wait when I really want this product. All those positive reviews can't be wrong.
UPDATE:
Recieved replacement over a week ago and all those positive reviews were correct. This thing is Awesome!! A bit of a learning curve but you will catch on quickly. The vape itself is cool and not harsh like other vapes. The on-demand workings of this vape are excellent. Nothing is wasted. So basically, it is everything I expected.
I am still a bit miffed about how customer service handled this. To being contacted on a Sunday that this will be taken care of and I don't hear anything till Tuesday when you set an 11:45 skype call for Wednesday that never came thru. That one annoyed me the most. But once things got on track it went very quickly and they sent me a replacement.
So overall I change my rating to a 4 star and that's for customer service.
The vape I will give a 5 star
Response from GHOST VapesJul 10, 2019
Hello Frank,
I sincerely apologize for what has transpired. I will have a Customer Service Rep contact you via Skype today. We will help with your unit and we will resolve any issues that you are having with the unit.
Many Thanks,
GHOST Team
SD
Scott D.
cool clean vaping
cool clean vaping
BT
Bob T.
Took advantage of the 4/20 special and glad I did!
Took advantage of the 4/20 special for the free fast charger and I'm glad I did cause I'm the type who can't stand waiting to charge new products, I feel they should could charged but understand why they can't. Couple hrs from opening she was fully charged and ready to begin preforming. I'll admit I didn't know how to work it effectively at first because I was new to dry herb vaping but after watching a bunch of the videos on this product I figured out some tricks!
Never over pack! Always just scoop it in a grinder or bowl if your breaking it up and let it slowly fall in the crucible, don't push down! Another thing is pull the straw out almost the entire way till the 2 lines are lined up with the edge. This will give you a snorkel like sound and allow you to take MASSIVE HITS! Great "on demand" vape, I plan on buying a 2nd battery so I can run these batteries to completely dead before charging them and glad to see the crucible holder is back, I've been wanting one of those. Only true downside is weight in pocket but I'd rather have battery live over lightweight. Glad you named it MV1 cause maybe that indicates you will release a 2 and more!
About to go load the crucible with some orange crush strain now! Cheers -
Bob T