High-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.
Zealthy (getzealthy.com) has 5,549 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
getzealthy.com
Website
getzealthy.com
Category
Pharmacy & Medicine
Location
Miami Beach, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I had a few concerns regarding my order and they were addressed and taken care of almost immediately.
Response from ZealthyMay 13, 2024
Hey Angie! We are so happy to hear that you are happy with the services we are providing and we were able to get any of your concerns addressed. If you ever run into trouble in the future please feel free to email [email protected] or give us a call at (877)870-0323. Any of our Zealthy Coordinators would love to assist you!
LA
Lauren
I was tricked and mislead
I was tricked and mislead. I didn't authorize a $665 charge for a medication. I cancelled the very next morning after the amount was taken out. They said that they would cancel with pharmacy and I would be refunded. The medication showed up at my house. I called again and they said that they cancelled with the pharmacy, but they sent it anyway. How is that my problem? I filed a dispute with my bank and they refused to refund the money. I would NEVER work with them. I'm thinking of contacting the Better Business Bureau.
Response from ZealthyMay 13, 2024
Hey Lauren! We absolutely do not like that you are feeling this way while using our services and want to see what options we have for you. If you can please email [email protected] with the email address on your account and the Subject Line "Ticket #65005Lydia", we would love to review the order and see if we have any additional options for you. We look forward to working with you further!
TO
Tracy O.
Regardless of my insurance wasn't going…
Regardless of my insurance wasn't going to cover the cost of the medication I paid cash to begin with and they never even gave me the option to continue to do so just instantly cancelled my membership. I didn't even have access to write anyone to ask questions because once they cancel your membership you can't reach anyone there. I'm finishing the second month of medication and have not lost one pound. No health coach to speak too because they canceled me.
Response from ZealthyMay 13, 2024
Hey Tracy! We are so sorry to hear that you are running into this issue while using our services. Sadly, the insurance company you are using does not allow Zealthy to help its patients with our weight loss program. Even when being paid out of pocket, we are not able to assist you with prescriptions We greatly apologize about this, as otherwise, we would be more than happy to help you. We are already looking into options regarding the prescription and once we get more information we are going to be reaching out to you via email and or phone. We look forward to working with you further and resolving this issue!
SU
Susan
Helpful
Great customer service and follow-up.
Response from ZealthyMay 10, 2024
Hey Susan! Thank you so much for reaching out and letting us know how your Zealthy experience is going. We appreciate your time and look forward to working with you further.
LM
Leah M.
So far, so bad
What a nightmare this company has been. I signed up for the 3 month plan and paid all 3 months in advance. They were not supposed to charge me until the medication was shipped, per their website information. I wanted to cancel my order since they did not have the medication in stock, but they did not reimburse me for the medication that had not shipped. After over 2 more weeks, I finally got my first month supply. Let me add here that they promised to send all 3 months supply, but did not honor this and only sent 1 month supply. Okay, fine.
However, for month 2, they tried to charge my credit card AGAIN, for medication I already paid for. Fortunately, I had a new debit card and my old one was obsolete. However, they CANCELED my "membership" because they were unsuccessful at double charging me. I reached out and they apologized for their error telling me they would send my next month supply. Well, after filling out the form for my Month 2 prescription, they never sent my 2nd month supply. I messaged them again, waiting for a reply.
I wish they were more organized and gave correct information to the client. They do respond to every message I send them, though I wish the company was more honest.
I am still waiting for my Month 2 supply. I will update with any changes in service.
Response from ZealthyMay 10, 2024
Hey Leah! We are so sorry to hear that you are having such trouble getting your orders from us. We completely understand how important it is to get your prescription and we want to make sure you get it as soon as possible. Can you please email [email protected] with the email address on your account and the Subject Line "Ticket #64262Lydia"? Once we get this email from you we will review your account and help ensure you get your medication in a timely manner. We look forward to working with you further!
PA
Patti
Just started tonight
Just started tonight. Shipment was quick and the staff is very responsive. Wish me luck!
Response from ZealthyMay 10, 2024
Hey Patti! We are so happy to hear you have received your order and are having such an easy time using our services. We thank you for your feedback and wish you the best of luck on your journey!
TC
Trisha C.
Good, but needs to improve a bit.
The people are very professional and organized. But it takes way too long to get. Your prescription for the first time and they. Just to tell you, it will be in the next few days.
Response from ZealthyMay 10, 2024
Hello Trisha! We are so sorry to hear that you were not able to get your order as quickly as you were hoping. We do see that there was an issue processing the order so the order had to be manually charged and sent to the pharmacy. This is what caused the delay. We do see that your account is set up for your next vial, once you get close to finishing the one you are on, make sure to fill out the Intake Form and let your provider know you are ready for the next vial. We will then get it sent out as soon as possible. If there is anything we can do to help, please feel free to reply to the email we have just sent you, from [email protected]. We are always happy to help!
DH
Deanna H.
This process has been so easy and I…
This process has been so easy and I appreciate the communication
Response from ZealthyMay 10, 2024
Hey Deanna! We are so happy to hear that you are having such an easy time using our services. This is exactly what we want to hear! Thank you for your feedback and we wish you the best of luck on your journey!
