ZealthyReviews of getzealthy.com

Response from ZealthyJul 18, 2024

Hello Cameron! We are so sorry to hear that you have had such trouble getting your current order. We have confirmed the pharmacy has received the order and will ship out within the next 1-2 business days, at most. As soon as we get an updated tracking number we will reach out to you with the tracking and carrier. Because of the troubles you have had, we have refunded 15% of the order. We have emailed you the details. If you have any questions or other concerns please feel free to reply to our email. We are always happy to help!

Response from ZealthyJul 18, 2024

Hello Jessica! We are so sorry to hear that you have not had the best experience using our services. We have reviewed your account to see where and who can improve to ensure in the future all our patients are getting the best Zealthy experience. Because of the troubles you have had, we have refunded 15% of your current order. We have emailed you the refund details. Please feel free to reply to our email if you have any questions or concerns. We are always happy to help and wish you the absolute best Jessica!

Response from ZealthyJul 17, 2024

Hello Mary! Thank you so much for taking the time to let us know how your Zealthy experience is going. We are happy to hear you are getting any questions or concerns answered by the Zealthy team. We appreciate your kind words!

Response from ZealthyJul 18, 2024

Hello ML! We are so sorry to hear that you have not had the best experience using our services. We want to get your account reviewed right away to help ensure that we can turn your experience around. Please email [email protected] with the Subject Line "TrustPilot" and the email address on your account. Once we get your email we will do everything we can to help you out. We look forward to your email.

Response from ZealthyJul 18, 2024

Hey Cameron! We're so sorry to hear that you've been charged for a membership that you're not using. We completely understand that you'd like to receive a refund. We can see that you were charged for 2 months of service. We have refunded both fees and will be contacting you via phone and/or email with the refund details. We've also made sure that the membership is canceled so there won't be any charges in the future. We look forward to working with you and hope this helps resolve the issue. We wish you all the best!

Response from ZealthyJul 18, 2024

Hey Keely! We are so sorry to read that your Zealthy experience is not going as it should. Reviewing your account, it looks like the situation with your insurance is being looked into. Our team is working on your Prior Authorization and your confirmation in the Zealthy portal regarding the change of information has been sent to our Prior Authorization team. If there is anything else we can do to help please reply to the email we have sent and we will be happy to help you further. We wish you all the best Keely!

Response from ZealthyJul 17, 2024

Hello Patricia! Thank you so much for reaching out to us. We are happy to help you get access back to your Zealthy account. We do see that your account is under your Apple ID. If you do not know what email this would be, we can change the email address on your account. If you would like to do this please respond to the email we have sent you with the email address on your account. It should show up in your iCloud Mail. If for some reason you do not get our email please call us at (877)870-0323. Any of our phones Zealthy Coordinators would love to help! Once we get you back into your account we will be happy to help get this next vial sent out to you. We look forward to your reply!

Response from ZealthyJul 17, 2024

Hey Lauren! We are so sorry to hear that you are having trouble with your recent order with us. We would love to look over your account and see what options we have to better assist you. Please email [email protected] with the Subject Line "Trustpilot and the email address on your account. Once we get your email we will be more than happy to review your account and see what we can do about this order. Thank you!