customer
Delayed Medication and Empty Promises
I signed up for Zealthy at the end of October, paying the initial membership fee and $189 for my medication. At the time, there were no warnings on the app indicating they did not yet have a pharmacy to distribute medication. As a result, I didn’t receive any medication until December. Despite this delay, I was not fully reimbursed for the membership fees I paid during that time, nor was anything done to make up for the lost time and payments made without receiving any product. When I finally received my medication in December, I reached my third dose before Christmas, only to find the bottle empty. I’m shocked and disappointed by this experience. Zealthy has subjected me to a series of questions and made me wait an entire day without taking action to resolve the issue. I should be provided with medication to cover the end of December so I don’t have to stop abruptly and face potential withdrawal symptoms during the holidays. This has been an awful experience.
Response from ZealthyDec 24, 2024
Hello there, we are truly sorry to hear that you have run into this pharmacy closure, delaying your order. We completely understand how frusterating this stituation has been for you. We want to review your account to see what we can do to help turn your situation around. Please email our team directly at [email protected] with the subject line Trustpilot and our team will do everything we can to help turn your experience around.