Kate
You do NOT get what you pay for
I’ve been requesting my medical records for three months with no follow through. Several pre-approvals were submitted improperly by the staff even though I gave explicit instructions on how to submit to my insurance company. I had several technical issues that they told me to email to them which were never addressed. The customer service is horrible, the cost is insane for the level of ‘care’ (or lack thereof) Edited to add: As Zealthy requested below, I emailed them a week ago exactly as instructed and have (as usual) received no response.
Response from ZealthyDec 20, 2024
Hey Kate! We are so sorry but looking through our records sadly, we are not seeing your email was sent over to our team. Can you please send the email again with the subject line Trustpilot-Lydia our team will do everything we can to help. Thank you!