High-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.
Zealthy (getzealthy.com) has 5,549 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
getzealthy.com
Website
getzealthy.com
Category
Pharmacy & Medicine
Location
Miami Beach, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I was charged almost $6,000 and DID NOT EVEN ORDER ANY MEDICINE!!
February 3,4,5 charged $1785 PER DAY!! What on EARTH?! And I cant delete my bank card information?! I NEED A REFUND ASAP!!
Response from ZealthyFeb 8, 2025
Hello there, Violett! I sincerely apologize for the system error that has happened. I have refunded the 3 charges of $1785. Please allow 5-7 business days depending on your bank's policy for the refund to appear in your account. Kindly know that your account is still active and you may need to cancel it. You will need to go to your patient portal and select "my profile" then scroll down to the bottom of the page to "manage membership" to cancel your subscription to prevent it from renewing on February 18, 2025. Your patience and understanding are highly appreciated.
AM
Amy
Back ordered and sporadic delivery
Back ordered and sporadic delivery. Inconsistent follow up at best. Wasn’t provided guidance. Spent too much money for nothing. Only time I got outreach was to renew.
Horrible experience.
Sadly I recommend service to sister who never got her order ever. Happily you took her money.
Response from ZealthyFeb 8, 2025
Hello Amy! I sincerely apologize for the delayed order. I have thoroughly reviewed your account and it seems that there is one last shipment. Please know that I have escalated this to our designated team who can help resolve this issue. Please allow 1-2 business days for us to look into this carefully and reach out to you once we have an update. Your patience and understanding are highly appreciated.
MD
Martin D.
Thy really reach out and make u feel…
Thy really reach out and make u feel comfortable. And they are very supportive..
Response from ZealthyFeb 8, 2025
Thank you so much for your kind words! We're really happy to hear that you feel comfortable and supported by us. Your journey matters to us, and we’re always here to help. Keep up the great work!
RJ
Rob J.
Charged my credit card 5x but never sent anything
Inquired online, submitted a credit card so I could get a consultation then they charged my credit card FIVE TIMES, twice for $670, twice for $454 and once for $39, totaling $2,287 in credit card charges for which I received NOTHING but a bunch of emails thanking me for "joining" and telling me a pharmacist would call me blah blah blah. While I assume they are capable of shipping product all I got was $2,287 of charges to my credit card that I now have to dispute. When I corresponded with them about the charges all they kept saying was "we will escalate this." It is impossible to get anyone on the phone, it's all chat-bots.
Now they have replied to this post, saying they’re escalating the situation to their pharmacist and they will try to send me some medication. I do not want their medication. I never wanted their medication, I simply wanted to speak with someone there about what they do and now I’ve got $2,287 still charged to my credit card that I’m disputing. DO NOT EVER give these guys a credit card number.
Finally, two weeks later, Feb 10, after literally waiting on hold for an hour I spoke with someone in their call center in India and got her to agree to reverse the credit charges, which they did do a few days later, but still stuck me with that one $39 charge, hopefully my bank can that back too. I don't think this is a tool scam, I'm sure they ship some product but there is no way to interact with anyone in the USA and learn more from them. It's all chat -bots and call centers in India with people reading a script.
Response from ZealthyFeb 8, 2025
Hi There!,
Thanks for reaching out to us and for letting us know about the issue.
I'll be sure to look into this and get back to you as soon as possible.
Expect to hear from me soon.
Thanks!
Dyna B.
Zealthy Coordinator
SK
Sheryl Kearbey Z.
Highly recommended
I’ve been using Zealthy for 3 months. From the physician to the support team I had better support than I would have had at my Doctor’s office. I got very sick at one point and the team worked with me and got me nausea medication and work with me to figure out what was going on. It was a new medication I had started and I made the necessary changes. I highly recommend Zealthy.
Response from ZealthyFeb 8, 2025
Thank you for your feedback, Sheryl! We're so glad to hear that our team was able to support you through your treatment and help you find the right adjustments. Your recommendation means a lot to us! If there's anything we can do to make your experience even better, feel free to reach out. Wishing you continued success on your journey!
LK
leslie K.
Unauthorized charges. Beware!
They try to charge things without authorization. This company feels completely sketchy! I had to dispute charges that I never authorized. Stay away
Response from ZealthyFeb 8, 2025
Hey Leslie! I sincerely apologize for the confusion. Please know that the membership and order fees are two separate charges. Since you ordered a 3-month supply of order you may also need an additional 2 months of membership subscription. In addition, our team had voided the payment of the order to prevent it from charging again to your account.
Lastly, your account with is still active and you may need to cancel prior to your renewal date which will be on March 4, 2025. You will need to go to your patient portal and select "my profile" then scroll down to the bottom of the page to "manage membership" to cancel your subscription. We truly value our patients, and your feedback helps us improve.
Looking forward to fixing this for you!
CU
customer
REVIEW FOLLOWUP AND LACK OF COMMUNICATION
Let's followup on my last review. Two weeks ago, we spent an hour first trying to get a Zealthy rep on the phone and then speaking with him at length. Explained the situation in detail. He said basically there was nothing he could do. Asked to speak with a supervisor. Put on hold. Came back. No supervisor available. Asked to have a call back. He assured us it would be within 24 hours. We left 2 numbers. Neither of us got a return call. We are 2 1/2 weeks later. I sent an email to the Zealthy reply on Trustpilot. No response. So, we are well over a month and no help or resolution or explanation. This company is a fraud and they are thieves. If you want to do business with a company that has ZERO customer service/care, this is the one.
Response from ZealthyFeb 8, 2025
I sincerely apologize for the inconvenience that you have experienced. We would like to help you directly with your concern. If you could just email us at [email protected] with the Subject being TrustPilot-Jaz. Once we get this email from you we will be happy to help rectify this entire issue with you. Thank you!
PV
Paul V.
It's taken multiple back and forth…
It's taken multiple back and forth messages over the course of multiple days for someone to address my specific request for a refund. Your ads are misleading because you suggest a monthly price for a prescription but it's really for a subscription.
Response from ZealthyFeb 8, 2025
Hey Paul! I sincerely apologize for the misunderstanding. I have thoroughly checked your account and I have noticed that you were approved by your insurance company. Please know that you may need to confirm the approval with your membership to know how much would be your co-pay.
In addition, we have refunded the additional 2 months' membership which costs $216. Please allow 5-7 business days depending on your bank's policy for the refund to appear in your account. Your experience matters to us, and we’d appreciate it if you could update your review once we’ve had the chance to help. Looking forward to hearing from you!
