ZealthyHigh-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.
Zealthy (getzealthy.com) has 5,549 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Pharmacy & Medicine · Lehigh Acres, Florida
Excellent
Pharmacy & Medicine · Clearwater, Florida
Excellent
Pharmacy & Medicine · Sunrise Florida, Florida
Excellent
Pharmacy & Medicine · Orlando, Florida
Excellent
5,549 approved reviews, newest moderated first
Kristin
This was a super easy
Response from ZealthyFeb 7, 2025
Hi Kristin! Thank you for sharing your feedback! We’re glad to hear that your experience was easy. If there’s anything else we can do to make things even better for you, feel free to reach out. We’re here to help!
Nicole
Very disappointed. - the last two times medications were sent only 1 medication came. Took forever to get it corrected. So I had to stop using them.
Response from ZealthyFeb 7, 2025
Hi Nicole, We sincerely apologize for the issues you've experienced with receiving incomplete orders and the delay in getting them corrected. We understand how frustrating it must be to wait for a resolution and how this disrupted your experience. Please reach out to us directly at [email protected], and include "TrustPilot-Jaz" in the subject line so we can review your account and make things right. We truly appreciate your feedback and are committed to resolving this issue for you. Thank you for your patience, and we're here to assist you.
Paige
Lied about submitting insurance pre-auth. Not FDA approved. Was not friendly with any customer service. Immediately canceled membership.
Response from ZealthyFeb 7, 2025
Hi Paige, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and would like the opportunity to address your concerns. After reviewing our records, we were unable to verify your membership with Zealthy. Please contact us directly at [email protected] with your membership information and using "TrustPilot-Jaz" in the subject line so we can look into this further and work toward a resolution. We appreciate your time and the opportunity to assist you.
CMinFL
It's very fast and easy to get a prescription. It's much more challenging to get coaching assistance and support. I feel like hunger is only one part of the equation, for me. A lot of bad eating habits, routines, cravings stem from other issues unrelated to hunger. I would like support with these issues
Response from ZealthyFeb 7, 2025
Hi there, Thank you for sharing your experience with us. We deeply understand how frustrating it can be when support feels out of reach. We want you to know that we are here for you, and addressing all aspects of your wellness is important to us. Please reach out to us at [email protected] with your order details, and include "TrustPilot-Jaz" in the subject line so we can prioritize your request. We truly appreciate your patience and the chance to offer you the personalized support you deserve.
Stefanie W.
I like the ease that they are losing weight.
Response from ZealthyFeb 7, 2025
Hi Stefanie, Thank you for sharing your experience! We’re happy to hear that you’re seeing positive results with weight loss and that the process has been easy for you. If you ever need any support or have questions along the way, don’t hesitate to reach out. We’re here to help!
Michele
It's been horrible. They keep charging me even after I asked to cancel subscription
Response from ZealthyFeb 7, 2025
Hey Michele, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and frustration this has caused. We understand how upsetting it must be to experience ongoing charges after requesting a cancellation, and we are committed to resolving this for you as quickly as possible. Please reach out to us at [email protected] with your account details, and include "TrustPilot-Jaz" in the subject line so we can immediately look into your situation and ensure your request is handled properly. We appreciate your patience as we work to make things right.
Marilyn V.
They are very responsive & provide good service.
Response from ZealthyFeb 7, 2025
Hey Marilyn! Thank you for your kind words! We’re so glad to hear that you’ve had a positive experience with our service. If you ever need any assistance or have questions, don’t hesitate to reach out. We're always here to help!
Kathryn N.
Medication is actually 4-5 stars. Unfortunately, my Zealthy app and correspondence has been awful. Their staff is really polite and generally quite helpful, but the app you use to communicate with the company has few good qualities. I literally get dozens of automated text and email messages every week from Zealthy, most of which are duplicates and also incorrect. For example, I get constant messages saying my prescription is expired and I need to fill out the info on a link included in the message. Except that I'm pretty sure that isn't right. So I ignore the messages a while, then finally get tied of the "urgent" notices and click the link to fill out the medication update request on the app. Only to be messaged back by my provider saying my request was denied because it had already been filled and it was too early to request a refill. So stop asking me to and saying it's urgent and expired already! There have been numerous times when my prescription refill was anywhere between a couple weeks and two months late being delivered. Over the past year, it's been late more often than it's been on time, so I usually run out of medication before the refill is delivered. You aren't permitted to request a refill until week 3 of each month, which I do, but then it takes 1 week to 2 months to deliver the refill. I totally understand that supply issues arise, but I don't like paying for monthly subscription during times when I got zero monthly service. They do not provide transparent pricing throughout the range of dosages, so as you increase your dose, you have no idea what each dose/vial size will cost. On this same note, when I switched from a higher weight loss dosage to a very low maintenance dose, I didn't see a significant lowering in cost as I would expect. They don't clearly specify what prices each dose will be as you increase or decrease. They say they provide diet, exercise and meal planning assistance, but there's nothing customized for your needs just a page or two of rough guideline suggestions in a pdf file. There's tons more useful, customizable resources available online for free. My online coach was more helpful, as you have a live person to text with who gets back to you once a week or so. Mine did give me some links to YouTube accounts that I could follow for exercise options. I could've done that on my own, but it's nice to have a person to chat with about personal struggles and challenging times that inhibit my success. Overall, my health and weight loss has improved during the time I've used Zealthy, and my mental health has benefited because of the weight loss. So for that I'm very, very grateful. Medication is effective and relatively affordable out of pocket, but the Zealthy experience leaves a lot to be desired. For reference, I started using Zealthy on November 2023 to present, so a little over one year of experience, and I lost about 50 lbs. I put a few pounds back on upon switching from the higher weight loss dose to a low maintenance dose (about 20%), after a more than 2 month delay in receiving a refill.
Response from ZealthyFeb 7, 2025
Hi Katheryn! Thank you for taking the time to share such a detailed account of your experience with Zealthy. We’re thrilled to hear that your health and weight loss have improved during your time with us, and we’re especially grateful that you’ve noticed positive changes in your mental health as well. Your feedback is invaluable, and we deeply apologize for the frustrations you've encountered with our app and communications. We’re actively working on optimizing the app and improving communication, and we’re also addressing the issues related to refill timing and customization of resources to make sure your experience is much smoother moving forward. Please feel free to reach out to us directly at [email protected] with any specific concerns, and include "TrustPilot-Jaz" in the subject line. We want to ensure that all your needs are addressed and provide you with the support you deserve. Thank you again for your patience and for sharing your thoughts with us!