Duggan
Avoid like the plague, in trouble with Federal gov
This company has run into trouble with the US Federal Government for allegedly deceitful, unlawful conduct: "failing to clearly disclose material terms of online subscriptions before obtaining consumers’ billing information, by failing to obtain consumers’ express informed consent to those terms before charging their credit cards and by failing to provide consumers with a simple cancellation process to stop recurring charges. The government also alleges that Zealthy and its executives violated the FTC Act by committing unfair and deceptive business practices. Such practices include billing consumers for costs they did not knowingly agree to; misleading consumers about the terms of their telehealth subscriptions; disregarding consumers’ cancellation requests and making it challenging for consumers to cancel; and tracking, collecting, disclosing and using consumers’ sensitive, personal data in ways that were not fully disclosed to consumers and that consumers did not knowingly authorize." I contacted my credit card company to dispute the charges immediately and will continue to do so with every unscrupulous charge made to my credit card account. I would avoid this company and look to its more responsive and responsible competitors. After giving them my credit card, ID, and sensitive personal information, their "care provider" was a no call no show. When I wanted to get help, I used their "messaging service", which no one responded to. After calling their "customer service phone line" for 2 hours, I finally got a human. They said I would have to cancel my subscription in order to get a refund, but a refund was not guaranteed, despite their lack of service delivery. I checked my credit card, it had been charged. I will be reporting Zealthy to the state of Florida where I ordered, and I will pursue all available remedies.
Response from ZealthyApr 7, 2025
Hello Duggan! I am so sorry to hear that you have not had the best experience using our services or working with our team. if you are not moving forward, I understand wanting a refund. I am here to help! Please email me directly at [email protected] with the subject line "Trustpilot-Lydia". I will be there to help you!



