High-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.
Zealthy (getzealthy.com) has 5,549 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
getzealthy.com
Website
getzealthy.com
Category
Pharmacy & Medicine
Location
Miami Beach, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I love this app and all the help I get from my team.
Response from ZealthyJun 18, 2025
Hi there,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience with us — your kind words truly mean a lot to our team. At Zealthy, we’re always striving to provide the best service and products possible, and it’s incredibly rewarding to know that we’re hitting the mark.
If there’s ever anything we can do for you in the future, don’t hesitate to reach out. We look forward to serving you again soon!
Best regards,
Carl
Zealthy Coordinator
CA
Christian A.
DO NOT USE ZEALTHY
DO NOT USE ZEALTHY! I rarely leave reviews, but my experience with Zealthy has been frustrating and disappointing. After subscribing and paying for medication, I spent eight days trying to connect with a prescriber. Despite using multiple devices, browsers, and following every troubleshooting step offered, I encountered the same error message repeatedly. None of my scheduled meetings took place.
I reached out to Zealthy’s support team multiple times. They responded by repeating the same instructions, showing no real intention to resolve the issue. Even more troubling, their customer service line promised a four-minute wait, but kept me on hold for over 50 minutes before disconnecting. I have now sent three messages, including a formal refund request, with no response.
The platform presents itself as a partner in health, but my experience has been one of wasted time, lack of transparency, and a total absence of accountability. I urge others to proceed with caution. Zealthy may not be the reliable healthcare partner it claims to be.
Response from ZealthyJun 18, 2025
Hi there,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn’t meet expectations — that’s never what we aim for, and we’d really like to make it right. We’d appreciate the opportunity to learn more about what went wrong and how we can improve. If you’re open to it, please reach out to us directly or reply to this message so we can address your concerns personally.
Your experience matters to us, and we hope to have the chance to turn things around.
Sincerely,
Carl
Zealthy Coordinator
CO
Consumer
Great potential huge disappointment
The company structure is horrific!!! The fact that their is ZERO effective communication and this company is dealing with peoples health is ridiculous. If they could streamline some efficiency with refills I would give a better rating.
After speaking to a customer service agent, I am convinced lack of communication is the issue for the company.Unfortunately for Zealthy, I need someone reliable and communicative when it comes to my health issues!’
Response from ZealthyJun 18, 2025
Hi there,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn’t meet expectations — that’s never what we aim for, and we’d really like to make it right. We’d appreciate the opportunity to learn more about what went wrong and how we can improve. If you’re open to it, please reach out to us directly or reply to this message so we can address your concerns personally.
Your experience matters to us, and we hope to have the chance to turn things around.
Sincerely,
Carl
Zealthy Coordinator
AN
Andrea
Fast,easy and affordable.
Fast,easy and affordable.
Response from ZealthyJun 18, 2025
Hi there,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience with us — your kind words truly mean a lot to our team. At Zealthy, we’re always striving to provide the best service and products possible, and it’s incredibly rewarding to know that we’re hitting the mark.
If there’s ever anything we can do for you in the future, don’t hesitate to reach out. We look forward to serving you again soon!
Best regards,
Carl
Zealthy Coordinator
RR
Rebecca R.
This company is a total scam
This company is a total scam. I signed up thinking I could apply my insurance after the initial consult. That was a lie. The consult was pointless and my bank disputed the charge right away because the whole thing felt shady.
I never submitted a prescription request, never got medication, and yet Zealthy kept trying to charge me 135 dollars again and again. My subscription was cancelled but they still attempted to bill me.
Customer service is a joke. I received the same copy and paste response multiple times. There is no way to delete your account or remove your payment info, which is absolutely insane and unacceptable.
I’ve reported them to the Better Business Bureau and if they try to charge me again I will escalate it further. This is not healthcare. It’s a scam dressed up as telehealth. Stay far away.
Response from ZealthyJun 18, 2025
Hi there,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn’t meet expectations — that’s never what we aim for, and we’d really like to make it right. We’d appreciate the opportunity to learn more about what went wrong and how we can improve. If you’re open to it, please reach out to us directly or reply to this message so we can address your concerns personally.
Your experience matters to us, and we hope to have the chance to turn things around.
Sincerely,
Carl
Zealthy Coordinator
MC
Melanie C.
Waiting for Refund - they are still charging my acct
In APRIL I cancelled within 20 minutes of subscribing and I had not chosen a medication yet. They charged for membership and meds. I never received goods or services. Lots of lip service AND they are still trying to charge my card which is blocked. Very unfortunate.
Response from ZealthyJun 18, 2025
Hello Melanie! I am truly sorry to hear that you are being charged for our service when you are no longer using it. I will do everything that I can to help! Please feel free to email me directly at [email protected] with the Subject Line "TrustPilot-Lydia". Thank you!
MK
Meagan K.
Quick delivery time and good service
The time between when my prescription was placed and when I received it was 3 to 4 days and they are always there to message if you need it. So far so good with this company and their medication. This is my second month on it and I have been down 9 lb and that's without exercise so pretty good so far would love to update this in the future.
Response from ZealthyJun 18, 2025
Wow, congratulations on your weight loss so far, Meagan! We are so proud of you and your hard work to be the best YOU. All of us are excited to be alongside you on YOUR weight loss journey. Thank you so much for taking the time to provide your feedback and all of us are excited to further work with you as you achieve your goals.
CH
Chrissy
I've lost 50 lbs
I've lost 50 lbs, so this is not about the treatment itself. Their response rate is incredibly SLOW, and I repeatedly get the same copy+paste form responses or NO respose to my questions at all. Repeatedly asking them to call my pharmacy to approve my RX when I've been out for DAYS and they don't respond at all. Switching to another provider - don't wastee your money with them.
Response from ZealthyJun 18, 2025
Hello Chrissy! CONGRATULATIONS, what an amazing accomplishment! We are so proud of you and your hard work to be the best and healthiest YOU. I am so sorry to hear you have yet to have an update on your order. I would love to check on it for you. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia" and I will be there for you. Thank you!
