Erin D.
I have been using Zealthy for a year…
I have been using Zealthy for a year and have had no problems until about 2 months ago when I was supposed to get my second half of my 6 month GLP prescription and I never got it. I’ve been talking to customer support in nearly circles now for 2 months and they keep saying they’re “escalating my order to the pharmacy” but then nothing happens. Then they will tell me to submit a refill online but then the refill submission will want to charge me and again I’ve already paid the full amount. I tell the customer support that and they once again say they’re “escalating the order.” Again, it’s been nearly 2 months now and I just want a refund or my order immediately. None of which seem to be happening as they won’t refund me either. I’m so irritated and won’t be using Zealthy ever again after this!
Response from ZealthyMay 8, 2026
Hi Erin, we’re truly sorry for the frustration and stress this has caused you. We understand how upsetting it is to have already paid for the second half of your 6-month GLP prescription, spend nearly 2 months going back and forth with support, and still not receive a clear resolution regarding your order or refund. We sincerely apologize for the repeated escalations without follow-through and for the inconvenience this experience has caused after being with us for a year. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you need assistance in the future, feel free to reach out. Thank you,