SpruceReviews of getspruce.com

Stay away! The business part of this company is aweful and they do not have a phone number to call anyone to work out issues. Somehow they have got management companies recommending them. None of their staff will read the access comments you put in your account. Our community uses the CHIRP app so the only way to give them access is to receive the cleaners phone number and grant access. They do not get this and can't get it figured out. They were supposed to clean last week but their house cleaner could not figure out the app so she left. This week, they just texted and said they are not going to make it and their first opening is in one week. They litterally do not care about customer service. I have asked for a call or email from a supervisor, which they have not done. Very frustrating.

I’m extremely disappointed with the service I received from this cleaning company. I booked a full cleaning, but several areas—especially my bathroom—were left clearly unfinished. This wasn’t a minor oversight; it was obvious the job was not completed to a reasonable standard. I provided photos to support my concerns, but despite that, the company refused to take full accountability. Instead of resolving the issue fairly, they offered only a partial credit, which does not reflect the level of incomplete service I received. Even after escalating the matter, they declined to make it right. What’s most concerning is not just the poor quality of the cleaning, but the lack of accountability and customer care afterward. I would not recommend this company if you expect thorough service or fair resolution when issues arise.

They have canceled on us many times and refuse to refund the charge. Very unprofessional. They only give a $20 credit. We spend $35 on the cleaning day to put our dog into daycare. When they show up, the cleaning is very inconsistent. One crew did a great job and the rest were mediocre. Do not use them!

Absolutely terrible experience with Spruce Cleaning. I paid for what was supposed to be a thorough, professional cleaning, and it honestly looked like nothing had been done. Floors were still dirty, counters weren’t wiped down, carpets untouched—definitely not cleaned or disinfected. The only noticeable thing was that the beds were made, which is not why I hired a cleaning service. Even more frustrating was the response from the company. Instead of taking accountability, they gave vague explanations that didn’t match the actual condition of my home. It felt dismissive and unprofessional, especially considering how much we paid. I would not recommend Spruce to anyone looking for a reliable or high-quality cleaning service. Save your money and look elsewhere. TERRIBLE COMPANY.

This is not a legitimate company. I was scammed, and I want to spread the word before anyone else gets scammed. I paid 259 for a move out clean. The lady came an hour late, and left after 3 hours. When I walked into my empty apartment, it smelled like soured rags, and she barely wiped anything down. When I opened my refrigerator, they had broken the cover for the butter shelf. I contacted Spruce to complain and upload the pictures. They were extremely disengaged with the conversation. I told them that they have cost me 259 dollars for the fake cleaning plus 1,764 dollars for the deposit. I asked if they could send that lady back out to finish cleaning. I was told no, she refused. I was finally was told that they would see what they can do to help me with that cover and refund me 70 dollars. I got an email today saying that they did an investigation and couldn't prove it was them who broke the cover and they were not refunding me the 70 dollars promised. Now, I'm going to have to take them to court for the 259 fake cleaning fee and the 1,764 deposit they cost me.

When I gave directions I was very specific about how I have a severe allergy to dust, they followed them perfectly. There is no dust in my apartment now, which is massive since I cannot dust myself and there was lots everywhere. Maryeli was very thorough and it brought me to tears being able to come home to such a clean and peaceful area!

I'm always very pleased with the service I get from Spruce. Their rates are affordable and my service pro gets it right every time.

I signed up for Spruce Cleaning Services because they market themselves as a convenient, luxury service. My experience has been anything but. To add insult to injury, I’ve been a long time customer and have used them a dozen times. Unfortunately, I have had significant inconvenience and frustrations caused by them the past four visits. After multiple service issues, repeated rescheduling, and having to rearrange my schedule each time, I’m left feeling like my time simply doesn’t matter. Communication has been inconsistent, and when problems arise, the responsibility somehow shifts back to the customer. When you pay for a cleaning service, you’re paying for reliability and professionalism. Unfortunately, that has not been my experience here.