SpruceReviews of getspruce.com

UPDATE: It’s been days and I still have not received a response. I find it unprofessional to publicly acknowledge concerns as though help will be provided, yet fail to follow up or resolve the issue. I’m leaving this update so other clients are aware of the level of communication and customer service I experienced.

We’ve used Spruce about 4.5 times in total. Let me explain the .5 first. This was not the most recent time but the prior time. We booked well in advance and they didn’t show. Ok so of the 4 actual times we hired spruce, 1 was great, 1 was okay, 2 sucked The most recent time, the cleaner did not do some of the items on the signature spruce list. She put me on the phone with her manager who told me she would have to talk to spruce and spruce would get ahold of me. When spruce finally texted me (they can’t make calls) they wanted to bill me for cleaning the interior of the kitchen cabinets. I explained that that was not what I wanted. I wanted the faces of the cabinets wiped which is listed on the signature clean list. For about 15 minutes the cleaner stood by my door until spruce was able to get ahold of her manager who then got ahold of her. 3 minutes later, she wiped the kitchen cabinets. But she didn’t wipe the bathroom cabinets. In theory, a great cleaning service is valuable. In practice, Spruce is not great. Spruce is very much hit or miss. And with today’s miss, we will find a new service and not use Spruce going forward. They clearly do not train the cleaners on the services they offer. Their customer service is not able to promptly resolve problems. The end.

Worst cleaning company ever. They run your credit card and don't show up twice in one week. I am still waiting on my two refunds. Worst customer service. If I don't receive my two refunds I will be contacting the Texas attorney generals office. This company deserves a zero star review.

The cleaning was unacceptable and lacked basic attention to detail. It appeared that no proper cleaning agents were used—surfaces were simply wiped with a rag, leaving behind burnt residue, sticky buildup, and crumbs on the counters and stovetop. The top of the oven was not wiped at all, and the oven itself remained dirty, with no attempt made to remove baked-on food using appropriate tools. In the bathroom, the shower door and floor were not cleaned, and soap scum was still visible on the soap dish. Although the floors were swept and mopped, dirt and food debris were still present, and the closet floor was completely overlooked. Additionally, the sink contained leftover paper debris, likely from improper drying. Overall, the quality of work fell far below expectations and did not meet even a basic standard of cleanliness. I had to clean it myself. They would not refund.

They showed up at noon with only one person for a Move Out cleaning after we took everything out of the house and gave an excuse as to why they couldn’t do it. Could not recommend them any less.

They charged me for the service 2 days before the appointment and then cancelled on me the night before my appt. Not only did they cancel but they just set up a new appt not even asking me if that would work. Made this appt weeks ago specifically for this day for a reason. I wont use them ever again.

I had high hopes for this company as it was recommended through my apartment complex, Camden Apartments, whom I love. Unfortunately, Spruce was completely unprofessional. I planned on making this a monthly subscription to ease some stress in my life for my husband and I. We booked a cleaning at an available scheduled time a week in advance for their largest cleaning service package. We contacted customer service and followed all the instructions to make sure our home was prepared for our cleaning pro. The day came and we booked a slot from 1pm-5pm. We got a message that Tracy, our pro, was on her way at 3:40pm. Late, but I didn’t care, as long as it was cleaned and a job well done. We got a message at 4:30pm that our cleaning was cancelled due to a strong smell and an unclothed person at our home. We work from home so we were there and have a Ring camera. No one came by at all. After speaking to Spruce’s customer service chat for an hour just to prove that no one came to our residence, we were then only offered a percentage of our refund back due to “booking late.” I would NEVER recommend this company. I don’t usually leave reviews, but I hope this saves someone the trouble and some money. Follow up after reading the Spruce reply: I am unable to provide hours of footage from my Ring camera, but why can they not verify with the pro that they went to the correct home or track their vehicle? I just purchased my Ring camera. Naturally, I have no other way to prove someone did not show up. There was no knock or doorbell rung. While I appreciate looking out for the safety of your employees, what about your customers?

Horrible experience, they charge you for everything and when no one shows up they refuse to wave fees to modify for a new cleaning in short period of time