OntopReviews of getontop.com

Response from OntopJul 17, 2025

Hello Dênis, Thank you for your detailed feedback. We are reviewing past comments and want to sincerely apologize for the series of extremely frustrating issues you encountered. We see you recognized the potential of our platform, and we are very sorry that our execution at the time failed you so completely. We completely understand your frustration. An incorrect paycheck followed by a seven-day delay on a withdrawal is a critical failure, and receiving generic support responses only makes a stressful situation worse. The experience you described is not the reliable service we are committed to providing, and we are sorry we let you down. We see your review is from September 2023 and we deeply regret not responding here sooner. We truly hope our team was able to resolve all your pending issues and get your funds to you shortly after you posted this. Sincerely, The Ontop Team

Response from OntopJul 17, 2025

Hi Cesar, Wow! Thank you for this incredibly detailed and positive 5-star review. We know this reply is long overdue, but we wanted to say how much your feedback meant to our entire team. We were absolutely thrilled to read that you consider us the "best online banking" you've tried. It's fantastic that you've found the virtual VISA card, NFC payments, and contract management features so useful, making it a great "all-in-one tool" for you. Hearing that you find our platform transparent, especially after your previous negative experiences elsewhere, is the best compliment we could hope for. That's exactly the kind of trust and security we want to build with our users. You hoped we would "stay this way and improve," and we can assure you that's been our main goal! Since you wrote this in July 2023, we've launched many new updates to enhance the experience even further. If you're still with us, we would be honored if you would consider leaving a new review to share your current perspective. Thank you again for your amazing support and for trusting Ontop!

Response from OntopJul 17, 2025

Hello Karol, We are looking back at past reviews and want to extend our deepest and most sincere apologies for the extremely poor experience you described. The situation regarding your delayed payments and the level of customer service you received is unacceptable, and we are truly sorry for the significant stress and frustration this caused you. Not receiving a salary on time is a critical failure. This, combined with a support experience that lacks clear information and follow-up, falls far below the standard we are committed to. We want to assure you that we take this feedback with the utmost seriousness. We also took note of your comment regarding your CEO's experience, and we regret the frustration caused to all parties involved. We see your review is from May 2023, and we sincerely regret not providing a public response sooner. We truly hope that your specific payment issue was fully resolved shortly after you posted this. Sincerely, The Ontop Team

Response from OntopJul 17, 2025

Hi Franklin, Thank you for taking the time to leave us a positive 4-star review. We know this reply is late, but we wanted to express our sincere appreciation for your feedback. We are very glad to hear that you received "good attention" from our team when there was a problem. Providing effective and helpful support, especially in challenging moments, is a top priority for us. Since you wrote this in April 2023, we have continued to enhance both our platform and our support processes to make the entire experience even smoother and more reliable. If you're still with Ontop, we would be very grateful if you would consider leaving an updated review to share your current perspective. Thanks again for your valuable feedback!

Response from OntopJul 17, 2025

Hello, Thank you so much for leaving us a 5-star review! We know this reply is long overdue, but we wanted to express our sincere appreciation for your feedback. We were delighted to read that you find Ontop to be a "great and effective way of receiving payment internationally." That is exactly what we strive to be for our users, and your confirmation means a lot to our team. A lot has happened since you wrote this in March 2023, and we've been working hard to make international payments even more seamless. If you're still part of the Ontop community, we would be incredibly grateful if you'd consider leaving a new review to share your current experience. Thank you again for your support!

Response from OntopJul 17, 2025

Hi Kleytman, Thank you for the fantastic 5-star review! We know this reply is coming to you a bit late, but we really appreciate you taking the time to share your feedback. We're so glad to hear you found our transfer transactions to be "really simple" and "really fast." Speed and simplicity are at the core of what we aim for, so your comment made our day! Since you wrote this in March 2023, we've continued to fine-tune our processes to make them even better. If you're still with us today, we would love it if you could consider leaving a new review to share your current experience! Thanks again for your support!

Response from OntopJul 17, 2025

Hi Jorge, Thank you so much for your excellent 5-star review! We know this reply is overdue, but we wanted to reach out and say how much we appreciate your kind words. It means the world to us that you've noticed our "continuous growth" and how much the platform has "improved immensely." Feedback like yours is our biggest motivation to keep pushing forward and getting better every day. And the great news is, we've kept up the pace! Since you posted this in March 2023, we've rolled out even more features and updates. If you’re still with us today, we would be incredibly grateful if you would consider leaving a new review to share your latest experience. Seeing your updated perspective would be amazing for us and the community. Thank you again for the wonderful encouragement to "keep up the great work!" We definitely plan on it.

Response from OntopJul 17, 2025

Thank you, thank you, thank you Guillermo!!!!