OntopReviews of getontop.com

Response from OntopJul 17, 2025

Hola Jaime, Estamos revisando comentarios pasados y queremos ofrecerte nuestras más profundas disculpas por la situación tan increíblemente larga y frustrante que describiste en febrero. Entendemos perfectamente tu enojo. Tener un caso abierto por más de dos meses sobre un depósito no reflejado es inaceptable, especialmente después de prometer una resolución en 48 horas. Las respuestas genéricas sin una solución real no es el tipo de servicio que debemos ofrecer, y lamentamos haberte fallado de esa manera. Vemos que tu reseña es de principios de año y lamentamos la demora en esta respuesta pública. Nuestra mayor y más sincera esperanza es que, a pesar de todo, nuestro equipo finalmente haya podido investigar y resolver este complejo caso por completo. Aunque ha pasado un tiempo, nos tomamos muy en serio cada experiencia. Si por alguna razón tu problema no fue resuelto satisfactoriamente, por favor contacta a nuestro equipo de soporte directamente vía WhatsApp en el +1 (786) 655-8772 para que podamos revisarlo. Atentamente, El equipo de Ontop.

Response from OntopJul 17, 2025

Hello Daria, We are reviewing past feedback and want to offer our most sincere apologies for the "worst experience ever" you had with our verification process. We understand how incredibly frustrating it is to be stuck at the verification stage. The generic support responses you listed, coupled with waiting 6 days for a solution that was promised in 48 hours, is an unacceptable experience. We are very sorry for the delay and the poor communication. We see your review is from February and we regret this delayed public reply. Our sincere hope is that your verification issue was resolved by our team and that your account was set up successfully shortly after you posted this. We have been working to improve our support processes. If for any reason your case was not resolved to your satisfaction, or if you need any assistance, please contact our team directly via WhatsApp at +1 (786) 655-8772. We are here to help. Sincerely, The Ontop Team

Response from OntopJul 17, 2025

Hola Leandro, Estamos revisando comentarios pasados y queremos ofrecerte nuestras más sinceras disculpas por la pésima experiencia que describiste en enero. Entendemos perfectamente la angustia de no tener visibilidad sobre tu pago, especialmente con el plazo a punto de vencer. Lamentamos mucho la frustración que te causó la retirada de la función de seguimiento y la falta de información por parte de nuestro soporte. No saber qué sucede con tu dinero es inaceptable. Vemos que este comentario es de principios de año y lamentamos la demora en esta respuesta pública. Nuestra mayor esperanza es que finalmente hayas recibido tu pago a tiempo y que tus inquietudes fueran resueltas. Hemos trabajado en mejorar nuestros canales y la visibilidad de los procesos. Si por alguna razón tu caso no fue resuelto satisfactoriamente, o si necesitas ayuda, por favor no dudes en contactar a nuestro equipo de soporte directamente vía WhatsApp en el +1 (786) 655-8772.

Response from OntopJul 17, 2025

Hello Franchesco, We are reviewing past feedback and want to offer our most profound apologies for the incredibly stressful and unacceptable situation you faced with your $5,000 transfer. A transfer being marked as 'complete' but not arriving for 20 days is a critical failure. Your discovery of incorrect codes on the proof of transfer points to a serious error on our end, and we are deeply sorry for the immense distress this caused. You should never have to be the one to identify such a mistake, and we sincerely apologize that you were put in that position. Thank you for providing your Ticket ID (62307). We see your review is from January and deeply regret this delayed public response. You mentioned you would write again once the issue was resolved, and we truly hope that our team escalated your case immediately after your review and that you received your funds promptly. Although significant time has passed, we want to ensure this was fully resolved. If for any reason your case (Ticket ID 62307) did not reach a satisfactory conclusion, we urge you to contact our support team directly via WhatsApp at +1 (786) 655-8772. We are committed to ensuring every issue of this magnitude is fully accounted for. Sincerely, The Ontop Team

Response from OntopJul 17, 2025

Hola Jhon, Estamos revisando comentarios pasados y queremos ofrecerte nuestras más sinceras disculpas por la terrible experiencia que describiste en enero. Entendemos perfectamente tu frustración. Una demora de más de 20 días en la liberación de un pago es una situación inaceptable. Tienes toda la razón al señalar que el contratista no debería ser quien asuma las consecuencias de los problemas administrativos internos. Lamentamos profundamente que esta haya sido tu experiencia y la demora en esta respuesta pública. Nuestra mayor esperanza es que tu pago haya sido liberado y que la situación se haya resuelto por completo poco después de que escribiste esta reseña. Aunque ha pasado un tiempo, nos importa cada caso. Si por alguna razón tu problema no fue resuelto satisfactoriamente, o si necesitas ayuda con cualquier otra cosa, por favor no dudes en contactar a nuestro equipo de soporte directamente vía WhatsApp: +1 (786) 655-8772. Atentamente, El equipo de Ontop.

Response from OntopJul 17, 2025

Hello Rafael, We are reviewing past feedback and want to extend our most sincere apologies for the extremely frustrating and unacceptable experience you described. Waiting two months for a refund while also dealing with late payments is a critical failure, and we are very sorry for the stress it caused. We understand your immense frustration with our support and the seriousness of the situation, especially when you were left considering legal action. That is not the reliable service we are committed to providing. We see your review is from December 2024 and deeply regret this delayed public reply. We genuinely hope that your refund was fully processed and all pending issues were resolved by our team shortly after you posted this. Although significant time has passed, if your case was not resolved to your complete satisfaction, we urge you to contact our support team directly via WhatsApp at +1 (786) 655-8772. We want to ensure every critical issue like this is properly concluded. Sincerely, The Ontop Team

Response from OntopJul 17, 2025

Hello Jesus, Thank you so much for your fantastic 5-star review and for calling our app "handy"! We know this reply is a bit late, but we wanted to express our appreciation. We are absolutely thrilled to hear you love the feature for splitting money across different accounts and platforms. Knowing that this helps you avoid the hassle of currency conversion is wonderful feedback for our team! Since you posted this in late 2024, we've continued to improve and add more features to give our users even more flexibility. If you're still with us today, we would be honored if you would consider leaving a new review to share your current experience. Thanks again for your amazing support!

Response from OntopJul 17, 2025

Hello Fabio, We are reviewing past feedback and want to sincerely apologize for the "terrible and disappointing experience" you had. The series of issues you described is not the standard we strive for, and we are very sorry for the frustration it caused. We understand how frustrating it is when a previously working account stops functioning. Receiving basic troubleshooting suggestions followed by a 48-hour wait time for a real response is not the effective support we are committed to providing. We also take note of your feedback on our fees. We see your review is from October 2024 and we regret this delayed public reply. We genuinely hope that our team resolved your account issue completely and in a timely manner back then. We have been working to improve our support accessibility. If for any reason your issue was not resolved, or if you need assistance in the future, please contact our team directly via WhatsApp at +1 (786) 655-8772. We are here to help. Sincerely, The Ontop Team