OntopReviews of getontop.com

Response from OntopJul 17, 2025

Hello Felipe, We are reviewing past feedback and want to extend our sincere apologies for what you described as the "worst experience ever." The significant issues you detailed are not the standard we aim for, and we are very sorry for the frustration and complications you faced. We take your specific points very seriously, particularly the difficulties with USD to BRL transfers and the lack of transparency on exchange rates and taxes. These are critical failures, and we apologize. Furthermore, it is never our intention for our support team to shift responsibility, and we regret that this was your experience. We see your review is from July of last year and we are sorry for the delay in this public response. Our hope is that the issues you were facing were resolved by our team back then. Sincerely, The Ontop Team

Response from OntopJul 17, 2025

Hello Cipolesin, We are reviewing past feedback and want to extend our most sincere apologies for the critical issues you faced with your payments. The experience you described is unacceptable, and we are very sorry for the significant frustration and financial uncertainty it caused. Not being paid on a contractually agreed date is a fundamental failure. We completely understand your anger, especially when feeling stuck between your company and our platform while being met with unhelpful automated support. The situation you detailed points to a serious breakdown, and for that, we apologize. We see your review is from July of last year and deeply regret the delay in this public response. Our genuine hope is that the payment issues you were experiencing were fully resolved shortly after you posted this. Sincerely, The Ontop Team

Response from OntopJul 17, 2025

Hello Alvaro, We are reviewing past feedback and want to offer our deepest and most sincere apologies for the horrible experience you had. The series of significant failures you described is completely unacceptable, and we are truly sorry. We acknowledge the issues you listed: the app's instability, unacceptable delays from our support team, and the frustrating process with your transfer and subsequent document requests. This is not the seamless experience we aim to provide, and your feedback highlights critical areas where we failed. Regarding your update about the review flag, we want to apologize unreservedly. All feedback, especially critical feedback like yours, is essential for us to learn and improve. We deeply regret any action that made you feel your voice was being silenced or disrespected. That should never happen, and we are sorry it did. We see this was from late 2024 and apologize for this delayed public response. We genuinely hope that the underlying transfer issue was eventually resolved for you. Sincerely, The Ontop Team

Response from OntopJul 17, 2025

Hello Ravi, We are reviewing past feedback and want to offer our most sincere apologies for the incredibly frustrating and prolonged issue you experienced. A two-month delay in resolving a payment issue is completely unacceptable, and we are deeply sorry for the stress and lack of clarity you faced. Thank you for providing your Ticket ID (808042). The experience you described, feeling that no one was identifying the problem and having to constantly ask for updates, is not the standard of service we aim to provide. We failed you, and we sincerely apologize. We see your review is from February 2024, and we regret not responding publicly sooner. We genuinely hope that our team was able to prioritize your case and ensure a full and complete resolution for you shortly after you posted this. Sincerely, The Ontop Team

Response from OntopJul 17, 2025

¡Hola Ine! Muchísimas gracias por tu excelente reseña de 5 estrellas. Sabemos que ha pasado un tiempo, pero un feedback como el tuyo es tan valioso que no podíamos dejar de responder. Nos encanta saber que la plataforma te parece excelente y fácil de usar. Pero te agradecemos especialmente por compartir tu experiencia con nuestro equipo de soporte. Demostrar que, incluso cuando surge un inconveniente, podemos resolverlo de forma rápida y amigable es nuestro objetivo principal. ¡Nos alegra mucho haberlo logrado contigo! Desde que nos dejaste este comentario a finales de 2023, hemos seguido trabajando para que la experiencia sea aún más fluida. Si sigues siendo parte de nuestra comunidad, nos sería de gran ayuda si pudieras considerar dejar una nueva reseña contando tu experiencia más reciente. ¡Gracias de nuevo por tu confianza y por destacar el trabajo de nuestro equipo!

Response from OntopJul 17, 2025

¡Hola John! Muchísimas gracias por esta reseña tan completa y positiva de 5 estrellas. Sabemos que ha pasado un tiempo desde que la escribiste, pero tu feedback es increíblemente valioso para nosotros y no queríamos dejar de agradecerte. Nos llena de alegría leer que estás tan satisfecho con varios de nuestros puntos fuertes: la rapidez de las transferencias, nuestros excelentes fees, la versatilidad de la tarjeta y, por supuesto, la atención de nuestro equipo de soporte. ¡Es un honor saber que valoras tantos aspectos de nuestro servicio! Desde que nos dejaste tu comentario a finales de 2023, hemos seguido trabajando para mejorar aún más. Si sigues con nosotros, nos sería de gran ayuda si pudieras considerar dejar una nueva reseña compartiendo tu experiencia más actual. ¡Gracias de nuevo por tu confianza y por un comentario tan genial!

Response from OntopJul 17, 2025

¡Hola Vicky! Muchísimas gracias por tu fantástica reseña de 5 estrellas. Sabemos que respondemos con algo de retraso, ¡pero no queríamos dejar pasar la oportunidad de agradecerte! Nos alegra enormemente que encuentres la plataforma "súper fácil de utilizar y enviar dinero" y que valores la rapidez de nuestro equipo. ¡Ese es exactamente el servicio que queremos ofrecer y tu comentario nos motiva a seguir mejorando! Desde que nos dejaste este comentario a finales de 2023, hemos seguido trabajando para que todo sea aún más sencillo y eficiente. Si a día de hoy sigues con nosotros, nos encantaría que consideraras dejar una nueva reseña para compartir tu experiencia más actual. ¡Gracias de nuevo por tu confianza y por tu apoyo!

Response from OntopJul 17, 2025

Hello Thomas, We are reviewing past feedback and want to sincerely apologize for the deeply frustrating experience that led to your review. It's clear we failed you, and we are very sorry for the problems you faced. Waiting months for a refund to be processed is completely unacceptable, and we understand the significant concern this must have caused. This, combined with a poor customer service experience, is not the standard we hold ourselves to, and we regret that this was your experience with Ontop. We see your review is from December 2023, and we apologize for not addressing it publicly much sooner. We genuinely hope that your refund was fully processed and the issue was resolved by our team shortly after you posted this. Sincerely, The Ontop Team