Mr. A.
SCAM!!
Hello, here is a short advice, Care it is a SCAM!! they closed my account and took all my money (more than 3k $) into it without any warning or any single email, just closed it as if it wasn't there without providing any reasons, I am following them legally. but as an advice "save you time and look for a reliable e-wallet"
Response from OntopJul 17, 2025
Hello Mr. Andro, We are very sorry to read about the extremely frustrating experience you described. We want to sincerely apologize for the distress and concern this situation has caused you. We take allegations like this with the utmost seriousness. The security of our users' accounts and funds is our absolute priority. The closure of an account is a final measure that is only taken after a thorough internal review, typically related to critical security or compliance protocols required to protect all users on our platform. We understand that the process can be incredibly jarring and we deeply regret the lack of communication you experienced. That is not the standard we aim for. We see your review is from March 2023. We apologize that you did not receive a more timely public response here and we truly hope you were able to connect with our support team back then to get clarity on this matter. Thank you for bringing this to our attention.