No N.
Two failed returns, missing items, and they won't take responsibility
I wanted to return my order and Noosh only gave me a Happy Returns QR code. That turned into a month-long mess. First attempt at Staples: they took my return, but it never showed up in the system and nothing happened. In the end I had to go track the package down myself to get it back. Second attempt at a UPS store: I brought the package still sealed, exactly as delivered, with the original shipping label on it. The clerk cut it open at the counter without asking me and dumped everything out in front of other customers. These are intimate items. It was really embarrassing. Then he said the barcodes didn't match his system and couldn't take the return anyway. When everything came out of that sealed package, there were only 8 pairs. Noosh says their warehouse shipped 19, so they won't refund or replace the rest. I have photos of the package sealed with the label intact at the counter, and right after it was opened. It was never opened before it reached that counter. They've now offered to take back the 8 pairs "as a one-time courtesy" because the return window passed, which only happened because their own return process failed twice. The product may be fine, but if anything goes wrong with your order, be ready for a fight. I'd think twice before buying.
Response from NooshOct 11, 2026
Thank you so much for taking the time to share your experience. We always strive to make every customer feel supported, and we are so sorry for the hassle and frustration you ran into during this return process! You reached out on September 10th to let us know your return drop-off wasn’t showing, our team opened an investigation with Happy Returns right away. On September 24th Happy Returns and the store manager confirmed there was no scan record for the drop-off. To make sure you were taken care of, we issued you a brand-new return code so you could still send your items back. On October 3rd, you let us know you had only 8 items to return and asked for a refund on all 19 items from your original order. We process thousands of seamless returns every year, and we truly want to make this as smooth as possible for you. While we cannot issue a refund for 19 items when 8 are returned, we would love to help you return those 8 items. The label is waiting in your inbox, and as soon as those items are on their way back, our team will process your refund right away I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers.