Luna Physical TherapyReviews of getluna.com

Luna has been worse than a nightmare. With a nightmare, you wake up and it's over. With Luna, you wake up and their incompetence is still there. I had knee replacement surgery August 12. Because physical therapy is an essential part of recovery, I contacted Luna 3 weeks in advance to get scheduled for PT on August 14. The therapist did not show up. She claimed she arrived and couldn't get in, so I was charged $90 for a late cancellation and was closed as a client. After a dozen or so phone calls, Iwas re-opened as a client, although they never found another therapist to work with me. It turned out that the therapist lied and never showed up at all. I was assured that the charge for a late cancellation would be removed. Then I got an email today billing me $90 for the late cancellation. I was able to get this resolved, but Luna clearly lacks integrity. It has been the worst experience I have ever had with a healthcare provider. Fortunately, I am connected with another PT provider.

If I could, I would give them 0 stars. I called to set up both of my 92 year old parents on July 28th, 2024 with Luna, and to this date, Sept 10, 2024, I have heard absolutely nothing back from any therapist to schedule appointments for them. I called today to cancel any services with them, and have gone a different route. Terrible company!!!!!

I am 78 years old and have PT through Luna now, about one year after a hip replacement. Upon starting, I was still unable to walk or move about freely, and felt quite defeated. While there is much I still need to accomplish, after twice a week, for 1.5+ month, I am able to exercise, move in new ways, and walk outside in the beautiful sun without close attendance. This is entirely because my Luna PT, Megan Lee, PhD, has worked with me so competently. With a direct and analytical manner, she has inspired me to gain more and more strength. She is a godsend to me and a perfect match for my personality. I feel very blessed to have her, and am thankful to Luna for sending her to me.

Ian has saved me on so many levels and I’m so grateful to Luna for bringing him to me He’s the consummate professional , knowledgeable and kind and PATIENT! Thank you all as I went through 4 other services before getting the privilege of finding Ian Jones!

Kelli Watkins has been my physical therapist for the past 6 weeks. I am very happy for the help she has giving me. Very professional. Would recommend her highly.

My wife needed to change from outpatient PT to home PT. Luna was recommended. We contacted them and filled out the necessary paperwork. An appointment was scheduled for the following Tuesday. It was cancelled by them and rescheduled for Monday. It was cancelled by them and scheduled for Wednesday. I received a text on Tuesday confirming the Wednesday 5 PM visit from an experienced therapist. The therapist never showed, never messaged, never called. I called Luna , yesterday, Wednesday August 7, they had no idea why the therapist never showed or messaged. This morning I get a call from LUNA apologizing. I told them if they could guarantee a therapist today fine. They couldn't , I told them to remove my wife as a patient. Totally unreliable and dysfunctional company. Thomas Blanck, MD, PhD Luna responded to my review and promised reliable service in the future. Thank you, Luna.

My therapist comes to my home twice a week and is working on problems others don't.

I had in-home visits by a very knowledgeable physical therapist. For knee replacement therapy, he would start out with leg bends and end with exercises to strengthen the muscles. Very kind and pleasant personality.