Luna Physical TherapyReviews of getluna.com

I had set up an appointment with a therapist and she canceled 15 minutes before my appointment, meanwhile, if I need to cancel I have to do it 24 hours before the appointment otherwise I will be charged a $90 cancellation fee!!. I was disappointed with the way they handled their business, protecting their contractors and not protecting the customers or the patients which in disparate need of the service.

Update: The Provider reached out to me directly within a day and explained a glitch in their system had caused all of this and they adjusted all balances. Copy sent to the BBB: [This company is highly fraudulent in their Billing Department. I have had many arguments with them so they would bill the correct amounts that were agreed IN WRITING. For the last sessions which they forgot to bill me, once I was the one to ask them about it because I do not like having unpaid services in my records, they did not send me a bill until 4 months later when I actually requested for my medical records. Then they charged my card an outrageous random amount which I disputed with my credit card company with proof of documentations they reimbursed me. Then 4 months later they sent me another ridiculous incorrect bill at the end of the year and they started harassing me causing me a lot of emotional stress about it and finding all sorts of excuses that did not exist (such as "deductible" as that had already been met) or trying to use an explanation of benefits instead of what had been agreed AND PREVIOUSLY BILLED AND PAID FOR ALL THE PREVIOUS SESSIONS. The attachments include what they had agreed IN WRITING and what I had paid previously for 6 months, so why would 4 sessions all the suddenly be billed over twice that amount just because they feel like it? Attached was their own words and which they used for billing and that I paid for 6 months. I have also attached what the Insurance paid me for those last sessions, so they should only add the 20% on top of that as mentioned above. I want to pay my Bill, but for the right amount and at the same AGREED rate as before!!!.]

Matt was professional, concerned and patient during the course of my sessions.

I thoroughly appreciate the treatment my Luna therapist gave me for a strained rotator cuff from November 2024 to the present. She always listened to what I said regarding the pain and was careful to massage and provide exercises that fit the status of my shoulder. I do not drive, so coming to my home was most important to me. As a result of her treatment, I am able to travel with little concern for my shoulder.

Luna therapist is always late cancels at the last minute and seems to not have any job supervision. He does what he wants when he wants. Also scheduled a personal doc appointment when he knew I was to be seen. At the exact time! What kind of service is this??

EmmaPaul was very knowledgeable and concerned about my problem. She did not waste any time and explained what she was doing and why. I am improved with her advise.

Nick is excellent in every way. Professional through caring.

Tal, Is incredibly knowledgeable And attentive. She really listened to my concerns And tailored my treatment plan to my needs. I am making amazing progress Thanks to her expertise. She is very encouraging And motivating. She explained everything clearly, so I would understand what’s happening to my body. I feel so much better thanks to her skills. I Luv Tal Shimoni DPT…