Luna Physical TherapyReviews of getluna.com

I have worked with one amazing PHd holding physical therapist for two consecutive shoulder surgeries. Dr. Advent has been a true godsend, and helped me to get back almost full functionality of my SLAP tear repaired left arm (relatively recent surgery with continued final PT) and now right shoulder latarjet repaired right. There's no one else I would have trusted as much as I did her, with such a highly complex surgery's post op PT. She was thorough, pushed when I needed to be temporarily uncomfortable for the endgame benefit, and patient, answering my many questions. My surgeon is regularly delighted with my progress.

Luna does not "Practice what they Preach!" Their website says "whether you are recovering from surgery or TRYING TO REGAIN STRENGTH AND MOBILITY, Luna makes it easy" Well I need to REGAIN STRENGTH AND MOBILITY. I cannot stand. But Luna says I am too "clinically complex" for their services. Guess they can't take a challenge!

They have constantly canceled. Luna talks a nice game, but is clearly unreliable. They have canceled twice before my brother even had a chance to be evaluated. No thanks.

Alannah Cullum is a highly skilled and knowledgeable Physical Therapist. The exercises she has taught me have resulted in a positive outcome--no more pain in my lower back on the left side. After her first PT session in my home, I knew I was in the hands of a very good and approachable therapist. I would highly recommend Alannah and will miss her twice-weekly PT sessions.

Stop if you’re considering Luna for at home physical therapy do not consider this group! December 31 I was told I was having surgery February 11 full hip replacement surgery. My surgeon could do it in a surgery center and I’d be home that very day if I could schedule in-home physical therapy at the time that I got home. I scheduled with Luna. Surgery was successful. We waited all day for the therapist to come. “Ryan” the assigned therapist never came. I called and asked where my physical therapist was because he had not arrived. I had been discharged from the surgery center only because I had guaranteed that I had physical therapy at home. No one heard from Ryan. At Luna and no one cared that Ryan didn’t call in. A man by the name of “Jasmine”said he was sorry but there was nothing he could do about getting someone else out. I asked if he had tried to make contact with Ryan. He said he did not but if he heard from Ryan, he’d let me know. The next day I heard from a supervisor, who was trying to reschedule my missed appointment. I mentioned what had transpired and she was going to take care of things for me and get someone out Wednesday or the latest Thursday. Today is Saturday. I’ve not had a physical therapist visit nor heard back from them. I’ve not had anyone call me. I’ve not had anyone try to make up for the fact that I had the schedule since December and no one ever came. They can expect a lawyer to be contacting them because this was a health issue that they just didn’t care about the fact that I was discharged with a full hip replacement only because I had scheduled and was promised a physical therapist on the day I came back from surgery Did they even let me know and now 5 days later still no physical therapy. All the places I’ve contacted the area said that I should’ve been looking for a physical therapist months in advance which I had done we were scheduled by this Ryan and Luna. We were confirmed by this Ryan and Luna. I received a text message two days before that, this Ryan in Luna was coming. I was texted the morning of my surgery that they were coming And on Wednesday they didn’t come. Completely totally unacceptable and yes, they will be hearing from my lawyer. **** I see that Luna responded to my review. No place to follow that response so I’m adding it here. They mentioned that they were trying to work with me. That there was an issue when they were trying to schedule something. I received responses and confirmations for pt services dating back to December. This is so untrue. No one tried to work with me. Not one got back to me until I called them. They said they tried to get services and possibly could in a week!! A week?!? Too Kate. The plan was when I came home. They just did not care. Everyone has been acting as if this is not a big deal. When a person‘s health is at stake and you’re dealing with a company that could care less promises were made that there would be someone here yo help. I received a surgery fiscarge based on that promise and based on that information. I should’ve stayed at the center the hospital or someplace where I would’ve been taking care of rather than come home and have this horrible company ignore the fact that they didn’t do what they said they were going to do and send anyone here to work with me to do PT. So don’t believe anything this company posts. They are anything that they said in the review answer by Luna don’t go there stay away from this company. I’m about to go on three or four more sites to warn people of the dangers of making promises that they will receive services that they were discharged from a hospital or a surgery center based on those promises and then they don’t follow through. Don’t believe things that anything they say don’t trust them. They are fraudulent and will be sued.

if i could give zero i would this company is horrible they will charge your card even if you do not get service they need to be close down

They suppose to send a physical therapist and never sent! Never got back to me and let me know that I should look for another provider as they didn’t have any available at my area. I wasted precious time.

I look forward to my weekly visit with Ryan he is very good at what he does for me