LuminaReviews of getlumina.com

Response from LuminaDec 8, 2021

Hi Daniel, First of all, we apologize for the inconvenience caused thus far and we appreciate you for taking the time to leave this review. We regret to hear about your unpleasant experience with your previous booking. Our support team has sent an email updates to your registered email address for updating the recent shipping status. Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come. Best, Lumina Support Team

Response from LuminaDec 2, 2021

Dear RC, First of all, we apologize for the inconvenience caused thus far and we appreciate you for taking the time to leave this review. We regret to hear about your unpleasant experience with your previous booking. In regards, we are unable to track your booking from the review thus we appreciate it if you can reach out to us via [email protected] to provide us with the order number for us to assist you further. Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come. Best, Lumina Support Team

Response from LuminaDec 1, 2021

Hi Simon, First of all, we apologize for the inconvenience caused thus far and we appreciate you for taking the time to leave this review. We regret to hear about your unpleasant experience with your previous booking. Our support team has sent an email updates to your registered email address for updating the recent shipping status. Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come. Best, Lumina Support Team

Response from LuminaNov 29, 2021

Dear Joshua, Thank you for being a valued customer. The shipment has been kicking off last week, we have arranged the shipment according to the time ordered. However, we are experiencing shipping delays due to volume and carrier availability. We apologize for any trouble this has caused. Most of the orders are currently being packed and will be handed to the courier shortly. Please keep an eye out for an email with your tracking number. Please rest assured we will be providing you with all the support you need to keep track of your package as it is moved along and stay tuned for updates from our team. Our customer service team is available via email, and Facebook Message, so please be aware that wait times may be increased. Thanks for being a valued Lumina customer, we appreciate your patience. Best, Lumina

Response from LuminaNov 28, 2021

Dear Brad, The shipment has been kicking off this week, we will arrange the shipment according to the time ordered. However, we are experiencing shipping delays due to volume and carrier availability. We apologize for any trouble this has caused. Your order is currently being packed and will be handed to the courier shortly. Please keep an eye out for an email with your tracking number. Please rest assured we will be providing you with all the support you need to keep track of your package as it is moved along and stay tuned for updates from our team. Our customer service team is available via email, and Facebook Message, so please be aware that wait times may be increased. Thanks for being a valued Lumina customer, we appreciate your patience.

Response from LuminaNov 26, 2021

Dear Rifki, The shipment has been kicking off this week, we will ship according to the time ordered. However, we are experiencing shipping delays due to volume and carrier availability. We apologize for any trouble this has caused. Your order is currently being packed and will be handed to the courier shortly. Please keep an eye out for an email with your tracking number. Please rest assured we will be providing you with all the support you need to keep track of your package as it is moved along and stay tuned for updates from our team. Our customer service team is available via email, and Facebook Message, so please be aware that wait times may be increased. Thanks for being a valued Lumina customer, we appreciate your patience.

Response from LuminaNov 25, 2021

Dear Jose, Thank you for reaching out to Lumina support. The shipment has been kicking off this week, we will ship according to the time ordered. However, we are experiencing shipping delays due to volume and carrier availability. We apologize for any trouble this has caused. Please rest assured we will be providing you with all the support you need to keep track of your package as it is moved along and stay tuned for updates from our team. Our customer service team is available via email, and Facebook Message, so please be aware that wait times may be increased. Thanks for being a valued Lumina customer, we appreciate your patience. For any other questions, feel free to let us know. We are happy to assist you in any way we can.

Response from LuminaNov 24, 2021

Dear Ernesto, We appreciate your support in the early stage, the shipment has been kicking off this week. Before we ship your webcam, we may need your assistance to confirm your shipping address in order to proceed further. We have just resent the shipping address confirmation email again to your registered email, please also check your spam or junk mail just in case. Last but not the least, thanks for being a valued Lumina customer, we appreciate your patience.