LuminaReviews of getlumina.com

Have not received and am not getting a response from customer service. Would like to cancel all together at this point.

Availed a special discount coupon to buy my second Lumina camera and I am very happy with it. Highly recommended product.

Camera overheats, lags, slows down computer and support is useless and doesn’t offer any warranty solutions. I ended up having to throw it in the trash despite my repeated emails. Buy a Logitech Brio for the PERFECT webcam. Lumina has no benefit, only downsides.

Speedy delivery and got it within a few days of days of ordering. The setup was intuitive and straight-forward. Colors are vivid and sharp. I didn't realize how grey and pixelated my Macbook webcam was despite being a newer model. Loving the experience so far!

If I could leave -Stars, I would. After ordering the sample of $6.95, eight days later I was charged for $96.95 twice. After calling I was told no refunds would be made. I have reported this to my credit company who is starting a dispute. SCAM, SCAM, SCAM.

Poor performance on my macbook. Can only use raw at 720p as frame rate gets choppy once you try and use AI mode. Have switched back to internal camera as trying to use Zoom with Lumina kills my machine. Running on 6-core i7 macbook with 32G of RAM.

I was one of the early backers on Indiegogo and have to say that I have been rather disappointed. I don't have too much of a problem with the camera itself but I think they have massively underdelivered. The feature that was touted with the camera when on Indiegogo was this calibration using a color card but since I received my camera in December '21, it is still not available. I think in one of the updates that came out in December '21 or Jan '22 was that the algorithm needed some tuning and so would be disabled and would be available again in the coming weeks. It is now May '22, weeks and months later, but still no sign of it. While there are still new revisions of their app being released, any mention of this color card seems to have disappeared. The support page (do a search for color card), says: "Regarding the Color Card - we're sorry to inform you that we've temporarily disabled the color tuning feature and will be re-releasing it in a few weeks. After some debugging, we found that our correction algorithm was too sensitive, so the algorithm needs to be re-tuned by our engineers. We're still in progress with the debugging and we will announce in the future release of an update if the feature is being enabled again." While they've stated it is "temporary", they've contradicted themselves with that final sentence. Instead of saying "...when the feature is being enabled again", it states "...if the feature is being enabled again". I hope it was just a typo but it wouldn't surprise me if meant exactly what it states. Even on their main website, the only mention of the color card is that it is included in the box, not a soon to be added feature. This is pure speculation but I think what they will do in the future is state that their revamped algorithms now do not need to use the color card for calibration. If they do this, hopefully it is fact, not fiction but given my experience so far, I wouldn't hold my breath. I noticed on their website, they claim to have a review of 5 stars over 1000+ reviews and a best design award, but I have no idea where these reviews and award have come from since I wasn't able to find the source of these reviews. A couple of months ago, I received an invitation (along with other early backers I believe) to invest in the company. With so little transparency and so many claims, I hope that those who did invest will not lost their investment. I wouldn't call it a bad product. I like the design, I like the build quality. But ultimately, for the price of $200 and lacking the feature that it touted, it is not worth the money.

It took 3 months to find out that the delivery service lost my camera. It took one more month to send me the new camera instead with the UPS fee for the half of the camera's price. And the fee appeared 1 day before the delivery then. As result - no money for camera (no refund option for my country), no camera and extra fee.