Kelly Hickey H.
Deceitful marketing
Deceitful marketing! I believed I was paying $9.99 shipping only a bracelet. Couple days later, I was contacted by my bank about suspected fraudulent activity and it was because shop.getlily.com had put another charge through for $29.99. I had not authorized any charges beyond the $9.99. My bank declined the charge and advised me to cancel my debit card.
Response from GetLilysJun 5, 2025
Hi Kelly, we do our best to inform customers as clearly as possible about the costs, so it's unfortunate to hear that there was some confusion on your end. After your complaint, I personally called you back, and I’m happy that you were satisfied with the solution we found together. We even offered you a full refund to resolve the misunderstanding besides what we agreed upon. It’s disappointing that, despite our resolution, you chose to leave a negative review, especially since you mentioned that everything had been handled to your satisfaction. If you’d like to discuss anything further or add anything, I’m always available and happy to continue our conversation, provided that you respond respectfully this time. I truly value putting a smile on my customers’ faces, and it’s unfortunate that we weren’t able to do that in this case. If you’d rather speak with one of our customer service team members, they are also available 24/7 by phone and email. Best, Lily