GetLilysReviews of getlilys.com

I made a purchase in May 2025. I had a charge in June for their membershp which I disputed and I received half of it back and the membership was cancelled. I looked at my statements in December and found I had 1 charge on 11/28/25 and 3 additional charges in December. I never made a purchase or authorized these charges! I downloaded a year's worth of bank records to see if there were other charges I didn't notice. Nope. Only the ones in May and June and then again in Nov and Dec. I contacted the company via phone and insisted on a refund because I did not authorize a single charge let alone FOUR $40 charges in a short time period. After some back and forth and me threatening to dispute it with my bank, they granted it and sent me separate refund confirmation emails on 12/31. I followed up via email on 1/12/26 with no response. I tried calling a day or so laterand the call would not go through. I just called my bank to try to get resolution.

Company has been contacted repeatedly with email proof that I have cancelled an unwanted and unsolicited subscription and yet they continue to try to charge my credit card a monthly fee. Each time I'm assured they have cancelled the recurring subscription and yet it never gets cancelled. They've been told they are fraudulent and then they hang up on me.

I have already written 2 reviews, but I feel the need for one more. Everyone who has been stolen from needs to contact the FTC and the Pennsylvania Attorney General's office and file complaints. They can't be allowed to get away with this any longer. Please, there is power in numbers!

The company can improve by not stealing from people! What you get something from them THEY sign you up for a monthly subscription starting at 29.99 going all the way up to 49.99. THIS COMPANY IS A BUNCH OF THIEVES. BUYER BEWARE

I ordered a bracelet from Getlilys, which I really liked. But I did not get it in a timely manner. Because of this I forgot to cancel my subscription with them. So I was consequently charged $29.99. So t I then emailed them to cancel my subscription. They replied asking me to check out their shop online to see if I would like to order more. I emailed back No, just want to cancel. This went back and forth so I was then charged again for the next month. I wrote that I wanted to cancel everything with them. Again I received back stating I was a VIP and they wanted me to checkout the savings I could get on new orders. Went back and forth on canceling, to no response. Was then charged again. I was so upset emailed again telling them to cancel my subscription asap or I would call my lawyer and the BBB. I would also put it on social media about this. They responded that they would cancel it immediately. Then 3 months later I get charged $39.99 on Dec 15 2025 and again charged $39.99 on Dec 17 2025. I then looked them up and found a phone number to call. I called on Dec 18 2025 and talked to a Hazel. I was very straightforward with her and demanded refunds of these charges. She kept telling me No they couldn’t. I asked to speak to her supervisor, she said there was not one available. I was really pissed and to her that what they were doing is fraud, by charge ig my account after I had cancelled it months ago. And I was going to call my lawyer and bank about it. Hazel finally said okay they will refund my money. Still waiting for those charges to be refunded and it is Jan 6 2025. Calling them today. Please people don’t buy from this company,,,,,,

I ordered a bracelet for $9.99 months ago. They set me up to buy stuff monthly that I was unaware of. They took money out of my checking and I contacted them. They apologized and cancelled the monthly subscription that I wasn't aware of. Just today my credit card company notified me of them trying to take $ from it. What a total SCAM of a company!!!!!

I wish I could give 0 stars or negative stars bc they don’t deserve even 1 star. They are a very deceptive company and do not make you aware that you are signing up for a subscription to their “vip” membership. First it was for a free bracelet just pay 9.99 shipping. Then they charged me a 29.99 membership fee. I called and went round and round with them until I was finally refunded my 29.99 (they originally said no refund then 50% refund and finally agreed with a 100% refund after I complained and demanded it). I canceled my subscription at this same time. This was May 2025. Lo and behold I wake up this morning with a 39.99 charge from them. What is this from? I called and they were very rude and said it was for my membership. I explained I canceled this in May after their deceptive scam like process for the “free” bracelet and they refused to transfer me to a supervisor and said it would be best if I just called back and spoke with a different person bc they were not helping me! I called back and they again tried to get me to keep the membership. I explained I canceled in May. They agreed to a 50% refund to which I declined and demanded a full 100% refund and to CANCEL my membership with them immediately and I never wanted to see another charge from them. I have posted on all my social medias, filed a fraud report with my bank, and am going to contact the BBB about this company. I do NOT recommend this company given their deceptive scam practices and rudeness of their representatives. I now have to go through the process of waiting for my money to be refunded then I’m canceling my card so they cannot try to charge me again 6 months from now about something I have now cancelled 2x and never signed up for to begin with. Be very wary of this company! They are deceptive and run a scam on people. Other reviews I have read have basically said the same as what happened to me. Cancel the membership you never signed up for and then you are still charged a few months later for the membership you never signed up for AND cancelled on top of that. Oh and the “free” bracelet you get and just pay shipping is a cheap pos that looks like it was made by a child or purchased at your local dollar store. Not even worth the 9.99 in shipping. I would highly suggest not doing business with this company and don’t even try for the “free” bracelet. It’s all just a big ol scam!

If I could give negative stars I would but apparently you have to give at least 1 star to be able to leave a comment. Getlilys.com is a FRAUD. My wife signed up for the 9.99 free bracelet deal and was never informed that it was a membership. When she tried to cancel it back in MAY she was told it was cancelled and refunded. Now here we are in NOVEMBER and had a mysterious charge for 39.99 appeared on our bank account from getlilys. Upon calling customer service, the person who identified themselves as “Crystal agent 154” was EXTREMELY rude and unprofessional and unhelpful. When my wife asked to speak to a supervisor because she wouldn’t help, the woman refused to transfer her and told her that her only option was to “hang up and call back and talk to someone else“. She said that they couldn’t transfer calls or get supervisors or whatever and was totally unwilling to help. Finally, upon calling back, she talked to someone else who supposedly has refunded and canceled the membership. Considering that we were charged six months after this was supposed to have been canceled already I’m curious to see what happens with this going forward. I would 100% not recommend dealing with this “company” which is apparently nothing but a fraud and scam to try to sneak money out of your account without your authorization. If you want to get scammed and screwed over then by all means deal with this “company”. All they are is a bunch of scam artists and liars. They don’t want to help and they don’t wanna do what they say they’re going to do. They want to sneak charges into your bank account hopefully without you noticing so they can squeeze a few dollars out of whoever and then give you the runaround when you try to cancel or get a refund. 100% unsatisfied and 100% scam.