Makers of the World's first All-In-One Camera Smart Lock.
Gate (getgate.com) has 124 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Appliances & Electronics · Twinsburg, Ohio
Excellent
Appliances & Electronics · MILLERSBURG, Ohio
Excellent
Appliances & Electronics · Brentwood, New York
Excellent
Appliances & Electronics · Fort Lauderdale, Florida
Excellent
124 approved reviews, newest moderated first
customer
I HAVE OWNED TWO OF THESE LOCKS BOUGHT AT THE SAME TIME, THEY HAVE NEVER WORKED. NOW IM TOLD THEY ARE OUT OF WARRANTY. YOU CAN EXPECT THE WORSE CUSTOMER SERVICE RESPONSE TIME AND NOW IM DISCONNECTED FROM THE HOST SITE. THEY SENT ME A RETURN LABEL ITS BEEN 6 MONTHS STILL NO REFUND! CLASS ACTION SUIT. DO YOURSELF A FAVOR CHOOSE ANOTHER BRAND.
Admin R.
Customer Service absolute terrible. Product maybe last 2 years.
Doug C.
Biggest issue is support. Setting Wi-Fi, in my case has been a recurring issue. When support is needed it is horrific to actually get a response - right now it’s been days my GATE has been not functional and I’ve sent multiple requests for support - they don’t seem to have a support phone number.
Patrice G.
Extremely poor customer service. My Gate Lock stopped working. I reached out several times for assistance to no avail.
Sandeep G.
I appreciate a thorough response to my issues. In the end, the product has all the features I need and is easy enough to work with. The challenges I had were with the time to respond to a support issue - it was far too slow.
SHANAAZ E.
I HAVE OWNED TWO OF THESE LOCKS BOUGHT AT THE SAME TIME, THEY HAVE NEVER WORKED. NOW IM TOLD THEY ARE OUT OF WARRANTY. YOU CAN EXPECT THE WORSE CUSTOMER SERVICE RESPONSE TIME AND NOW IM DISCONNECTED FROM THE HOST SITE. THEY TELL ME THEY ARE WORKING TO RESOLVE IT. THAT WAS 2 MONTHS AGO, IM ABOUT TO PUT THESE LOCKS IN THE TRASH AND CALL THE $500 LOSS A LESSON WELL LEARNED. NEXT ILL BE FILING A FCC CLAIM AND IF YOU HAVE EXPERIENCED THIS PLEASE CONTACT ME ON A CLASS ACTION SUIT. DO YOURSELF A FAVOR CHOOSE ANOTHER BRAND.
Nicole H.
The technician didn't try to hard sell but left the decision up to me.
DJ
Gate Labs provides the best and most amazing customer service compared top any industry and any company that I have ever dealt with in my life. I am 60 y.o professional with two companies. The staff is extremely helpful and knowledgeable and they will ALWAY stand by their product and will ALWAYS make it right, even going to the extent of replacing the unit if can't fix it, EVEN when out of the warranty. This is a RARE type of AMAZING customer loyalty and service. I have had GATE Labs locks for 5 years and they continue to amaze me how great they are. I would highly recommend them to ANY one. You will NOT be DISAPPOINTED EVER with this company.