Eiji
The customer service of this company is…
The customer service of this company is very good and they are very friendly special mentioned to you guys! Roy, Julian and JeAnne! They have resolved my issues quickly. Thank you!

FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Eiji
The customer service of this company is very good and they are very friendly special mentioned to you guys! Roy, Julian and JeAnne! They have resolved my issues quickly. Thank you!
Pam I.
I did get a quick response from Roy when I requested my auto ship to be delayed by 2 months.
Christine G.
I contacted support due to my package not moving for a couple days. JeaAnne was very quick to respond and state the package was stuck and would immediately resend the package and confirmed the address was correct. Roy responded back after I confirmed the address was correct extremely fast. I received the shipping confirmation shortly after.
Cookie D.
I had a problem with one of the pendants I bought for my fur baby so I decided to reach out to fur life. They were very good about wanting to make things right and that made me happy to know that they stand by their products! I am very impressed with the products that they sell and will definitely be buying them again. I would like to give a great big thank you to JeAnne and Julia for working with me to make things right you ladies are the best!!!
Jennifer H.
Pets have been on it for 20 days. While they are not infested with fleas, they do have them. I've had two jump on ME. I spent a lot of money on 3 of collars and I'm not happy neither isu dog who is itching like crazy. I'm currently going back and forth in an exhausting chain of emails with them making every excuse in the book. Would not recommend
Response from FurLife™Jun 10, 2026
Thank you for sharing your experience. We're sorry to hear that the collars haven't met your expectations. We understand how frustrating it is to still be dealing with fleas after 20 days, especially after purchasing collars for multiple pets. While many customers see positive results, flea control can take time, particularly when fleas are present in the home or outdoor environment and continue to hatch throughout the treatment period. We're also concerned to hear that one of your dogs has been itching excessively. While our collars are made with natural ingredients and are generally well tolerated, every pet is different and individual sensitivities can occur. If you suspect the collar is contributing to the itching, we recommend removing it and monitoring your dog's condition. We're sorry that your interactions with our support team have felt frustrating. Our goal is always to help and find a solution, never to dismiss concerns. We'd appreciate the opportunity to review your case again and see what else we can do to assist. Please contact us at [email protected], and our team will be happy to take another look. Thank you for your feedback. It helps us continue improving both our products and customer experience.
luis L.
Thanks to Mat from Furtlife for his great help with my problem and for resolving it quickly; I highly recommend Furtlife.
Diane K.
I have been using the collar for a yr now.This summer 2026 has been the worse I have seen for ticks!We have the Gov to thank for this.we have found 3ticks in our house,one dead 2 alive. I didn’t think fur life was working bc my boy kept scratching, I took him for his shave yesterday &he had No ticks or fleas on him.Not one!IT WORKS!I don’t believe it goes a yr but I’m happy to get 4 months! I will continue with Fur life
Matt R.
We ordered the furlife collar for our 2 dogs and they took the money out of the bank right away gave me a transaction confirmation number and said I would get an order number soon this was a week ago tried calling voice calling not supported at this time so tried email and all I could get was the AI bot that said they couldn’t find anything and kept asking for the order number I never got but I sure get 6-8 promotional adds in my email from furlife to order more products when I can’t seem to get the ones I have already ordered
Response from FurLife™Jun 9, 2026
Thank you for sharing your experience. We're very sorry to hear about the frustration you've encountered with your order and our customer support process. We understand how concerning it is to see a charge and transaction confirmation but not receive an order confirmation or shipping information, especially after waiting for a week. We also apologize if our automated support system was unable to assist you without an order number. That's certainly not the experience we want our customers to have. Our promotional emails are sent separately from order processing communications, but we understand how frustrating it can be to receive marketing emails while still waiting for updates on an existing order. We'd like to investigate this for you and help locate your order. Please contact us directly at [email protected] and include the email address used for the purchase along with your transaction confirmation number. Our team will be happy to look into this further and provide an update. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.