FurLife™Reviews of getfurlife.com

Response from FurLife™Jun 27, 2026

Thank you for sharing your feedback. We're sorry to hear that the collar didn't perform as you had hoped. We understand how discouraging it is to find a tick on your dog after using the collar for several weeks, especially when you initially had a positive impression of the product. We'd like the opportunity to learn more about your experience and see if there are any factors that may have affected the results. Please reach out to us at [email protected], and our support team will be happy to review your case and work with you to find a solution. We appreciate you taking the time to share your experience, and we hope to have the chance to assist you further.

Response from FurLife™Jun 27, 2026

Thank you for taking the time to share your experience. We're sorry to hear that our collar did not meet your expectations and that you were frustrated with the support and refund process. Flea activity can vary depending on the environment, climate, and the severity of an existing infestation, and in some cases additional environmental treatment may be necessary. However, we understand how disappointing it is when you don't see the results you were hoping for. We also apologize if our communication regarding your refund request caused frustration. Our team asks questions about a customer's experience so we can better understand the situation and provide the most appropriate assistance, but we're sorry this process left you feeling unheard. We'd appreciate the opportunity to review your case again. Please contact us at [email protected], and our team will be happy to look into your situation and work toward a resolution. Thank you for your feedback. It helps us improve both our products and our customer experience.

Response from FurLife™Jun 27, 2026

Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating it must be to still be waiting for your order while your dogs are uncomfortable. We sincerely apologize for the delay and any confusion regarding the priority shipping option. We understand your expectations when selecting expedited shipping, and we're sorry that your experience did not reflect the level of service we aim to provide. While shipping delays and lost packages can occasionally occur, we appreciate you bringing your concerns to our attention so we can continue improving both our shipping process and the way we communicate delivery options. We'd like the opportunity to review your order and work toward a resolution. Please contact our support team at [email protected], and we'll investigate your case further and do everything we can to assist you. Thank you again for your feedback. We appreciate the opportunity to make things right.