emily R.
Was super excited to try out these…
Was super excited to try out these collars for a non toxic alternative to nexgaurd. However, less than 2 weeks and I just pulled a tick off my pup- which was not easy as it had burrowed deep already. I live in the suburbs with residential trails so nothing crazy with large fields. The collar insert was supposed to last a year so this is definitely disappointing
Response from FurLife™May 26, 2024
Hello Emily, Thank you for sharing your experience, and we're very sorry to hear about the difficulties you've encountered with our collar. We understand how important it is to keep your dog safe. We are deeply concerned that the collar did not provide the expected level of protection for your dog. Our collars are designed to offer effective and natural protection, and it’s disappointing to hear that it didn’t meet your expectations. Please contact us directly at [email protected]. We are committed to helping you resolve this issue and ensuring your satisfaction. Our team will work with you to find a suitable solution, whether that involves a refund or another form of assistance. Thank you for bringing this to our attention. Your feedback is invaluable, and we are here to support you and your pet in any way we can. We look forward to hearing from you soon and resolving this matter promptly. Best regards Amanda


