FurLife™Reviews of getfurlife.com

Response from FurLife™May 26, 2024

Hello, Thank you for sharing your experience, and we're very sorry to hear about the issues with your order. We understand your frustration, and this is certainly not the level of service we strive to provide. Please contact us directly at [email protected], and I will personally follow up regarding your re-delivery. Your satisfaction is important to us, and we want to ensure you receive your order as soon as possible. Thank you for your patience, and we look forward to resolving this for you promptly. Kind regards Amanda

Response from FurLife™May 26, 2024

Hello Adam, Thank you for sharing your experience, and we're very sorry to hear about the difficulties you've encountered with our collar. We understand how important it is to keep your dog safe. We are deeply concerned that the collar did not provide the expected level of protection for your dog. Our collars are designed to offer effective and natural protection, and it’s disappointing to hear that it didn’t meet your expectations. Please contact us directly at [email protected]. We are committed to helping you resolve this issue and ensuring your satisfaction. Despite the 30-day satisfaction guarantee, we want to make things right for you. Our team will work with you to find a suitable solution, whether that involves a refund or another form of assistance. Thank you for bringing this to our attention. Your feedback is invaluable, and we are here to support you and your pet in any way we can. We look forward to hearing from you soon and resolving this matter promptly. Best regards Amanda

Response from FurLife™May 22, 2024

Hello Gina, Thank you for your feedback and for sharing your experience with us. Our flea and tick collars are designed to provide protection for up to 8 months and not 3 weeks. It's important to note that the full effectiveness can sometimes take a few days to up to 3 weeks to be fully realized, depending on factors such as your dog's fur length and activity level. Regarding our 100% guarantee, we do offer a 30-day satisfaction period, and we're sorry to hear that your experience fell outside this timeframe. We are delighted to hear that you are satisfied with our customer service and the prompt responses you received. Your satisfaction is our top priority, and we're glad that the natural approach of our collars aligns with your preferences for your pets. Thank you once again for your support and understanding. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to continuing to serve you and your pets. Kind regards Marc

Response from FurLife™May 21, 2024

Hello Kaitlyn, Thank you for your feedback, and we're sorry to hear about your disappointment with our collars. We take your concerns seriously and want to ensure you and your pets have a positive experience with our products. To better understand the situation and assist you further, could you please provide more information about how you are using the collars? This includes details like how long the collars have been on your dogs, whether they've been exposed to water, and if they've been in environments with high tick populations. This information will help us determine if there might be any factors affecting the collars' effectiveness. We want to help you use the collars correctly to ensure they work as intended. Sometimes, small adjustments in how the collars are used can make a significant difference. Please reach out to us at [email protected] so we can provide personalized support and guidance. Thank you again for bringing this to our attention. We are committed to providing high-quality products and want to ensure your pets are protected. We look forward to hearing from you and assisting you further. Best regards, Marc