FurLife™FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Cheryl P.
This is my second year using the furlife fleas and tick pendant because the first one was so successful. We live on an acre of wooded property and my dogs rarely off ever get a trick and never a flea. Customer service is outstanding as we were sent the collar instead of the pendant at first but they quickly replaced them with the pendant without a charge. And followed up with me. I love the product and so does my dogs. No issues whatsoever.
Nickie
If I had it so I could go back to the day I ordered from this company and not ordered from them I would. If I was to sit & write this correct it would be lengthy. So cutting to the points. As of today, there has been 10 emails trying to get my guaranteed, no need to send back product ( stated on their 1st advertising) refund, no questions asked. As of last email they are willing to give me 40% of refund back since I'll still have the product. ( that doesn't work) I need to buy some of their other products to go with the collars to make them more effective. LOL ! (None of this was originally stated in their advertising on website.) Cutting this short, Hope you get my point. N.D. Hi Marc, While I do appreciate your quick response to reconcile the experience I had, I understand by reading other reviews that seems to be the regular process to get a refund. 1st your offered a 40% return and then after several corresponding emails about how the collars work together with your other products (that I should buy) to get the true strength of the product. ( right like I'm going to send more money) Then I'm told I can get a 80% refund with me sending the product back. Sent emails back and forth again reminding the same person thru out all these emails that Furlife offers a 100% money back if not happy with product. Also no questions asked, no return of product. Looking thru reviews, I see that others went thru what I did. There are so many scams out there and people want to believe the product the company is selling really works and will cut paying something else and pay for the product because they need it. I don't know where all these reviews stating "how good the product is" comes from. I myself write a true review, don't want to see someone else go thru what I did. I will appreciate getting my full refund after all the extra hassle it was. Good luck in the future with your company and one day maybe you'll have a product that works as good as stated. Regards, N.D. EDITED REVIEW : Did receive full refund in good timing. Do wish the product had worked !!
Response from FurLife™Apr 19, 2025
Thank you for sharing your experience, and we're truly sorry to hear about your frustration—we completely understand how disappointing this situation has been for you. First and foremost, we want to sincerely apologize for the back-and-forth and the confusion regarding your refund. Our intention has always been to stand by our money-back guarantee, and we’re sorry if the process has not been as smooth as it should have been. To clarify, we do offer a no-questions-asked refund and typically do not require the product to be returned. If that wasn’t honored in your case, we absolutely want to make it right. You should not be asked to buy additional products in order to qualify for a refund, and we agree that this does not align with what was originally stated. Also, thank you for pointing out the confusion around needing to pair the collar with other products. While it’s true that using our spray or shampoo can help address an existing flea problem, the collar is designed as a preventative—and that should have been communicated clearly upfront. We regret that it wasn’t, and we’re actively working on improving the clarity of our messaging. Please reach out to us directly again at [email protected], and reference this message—we’ll make sure a senior team member looks into your case and ensures a full resolution. We truly value your feedback and hope we can regain your trust. If you feel this was a misunderstanding and we’ve taken steps to resolve it fairly, we would also kindly ask you to consider updating your review. Thank you again for your time. Kind regards Marc
Evamarie D.
Please do your own research on the ingredient list before purchasing this product. Not all of these oils are safe for our pets to inhale. I did a simple google search on the list and results for each individual oil came up right away. Could cause illness, reactions, as well as eye and skin irritation.
Response from FurLife™Apr 19, 2025
Thank you for your feedback and for raising an important point about pet safety—something we take very seriously. We completely understand your concern regarding essential oils, and it’s wise to do your own research before introducing anything new to your pet’s environment. We want to assure you that the natural ingredients used in our collars are carefully selected and used in concentrations that are safe for pets. While it’s true that some essential oils can be harmful in high doses or when applied directly to a pet’s skin, the low-dose, controlled-release design of our collars ensures that your dog is only exposed to a gentle level of the active ingredients—just enough to be effective in repelling fleas and ticks, but not enough to cause irritation or harm. Our formulations are developed with the help of experts and tested to meet safety standards. That said, we also understand that every pet is unique, and sensitivities can vary. If your dog shows any signs of discomfort or irritation, we always recommend removing the product and consulting with your vet. We appreciate you taking the time to share your thoughts, and if you have any additional questions or concerns, please don’t hesitate to reach out to us at [email protected]. We're here to help. Kind regards Marc
Team O.
Updated review: Order was shipped way slow this I think is part of who they have partnered with there current partner has always been slow and lacking of updates. However the product came as described 4 out of the five dogs are resting nicely and the smell don’t seem to bother them, our sensitive shepherd don’t like it but is tolerated the smell pretty well all things considered. Product works well I’ve seen fleas jump from them and will order again in 12 months if it continues to work as listed.
Response from FurLife™Apr 19, 2025
Hello, Thank you for taking the time to share your experience, and we sincerely apologize for the frustration, delays, and lack of communication you’ve encountered. This is absolutely not the kind of service we aim to provide, and your concerns are completely valid. First, we want to acknowledge how concerning it is to place an order, see a shipping label created, and then experience no updates for several days. In rare cases, orders may be marked as “shipped” when a label is generated, but delays can occur due to carrier issues or fulfillment processing—especially during high-demand periods. That said, 7 days with no movement and no response from our team is unacceptable, and we’re incredibly sorry for the inconvenience and worry this caused. We’re also very sorry to hear that our phone line wasn’t helpful and that your emails went unanswered. This is not the experience we want any customer to have, especially one who clearly has a strong platform and a genuine interest in pet wellness. As for the advocate emails, we understand how frustrating it is to receive promotional outreach when your order hasn’t even arrived. These are automated messages and absolutely should not take priority over order fulfillment or customer service. We’ve taken note of this and are actively working to improve our communication system and customer support response times. Please know that we will process a full refund for your order right away, and you will not need to fight with your bank. Kindly reach out again to [email protected], and include “Urgent: Order Refund Request” in the subject line so we can escalate this immediately. We know we’ve fallen short here, and we’re genuinely sorry. If you're ever open to trying our products again in the future, we’d love the chance to show you what we’re truly about. Thank you again for your honesty—it helps us grow and improve. Kind regards Marc
Sara C.
Great product, smells nice & works!!!
nor K.
I bought their flea collars for dogs after reading all great sounding reviews. These collars are so horrible smelling that after opening one of them the whole house smelled like a chemical factory. This is not natural smell. No way. They say they use herbal oils. This is impossible to get this smell and odor naturally. My fear is that it is enhanced chemically, which would be not healthy to dog. Then I wanted to return it but here was the main problem. They procrastinated with sending the address where to return it and tried to play it so the 30 days policy would expire. They offered 40 % off. I did not accepted it. I don’t want to use it on my dogs. One is older and the other is a little yorkie. Since the odor is so strong and really hard to stand it I think it is only fair to ask for refund since they offer it. I tried also to air it out for 14 days but it didn’t help at all. I don’t recommend this product at all. I just wonder where from these 5 star reviews are coming from?
Response from FurLife™Apr 19, 2025
Thank you for taking the time to share your experience—we’re genuinely sorry to hear that the collar didn’t meet your expectations and that the scent was overwhelming for both you and your dogs. Our collars are made with a blend of natural herbal oils, which are known for their pest-repelling properties. However, we understand that the scent can be strong initially, especially when first opened. That intensity is a result of the active oils being concentrated to ensure long-lasting protection—not from artificial chemical enhancement. We also regret the difficulty you faced trying to return the product. That is not the experience we strive to provide. If our team delayed sharing return instructions or seemed to stall within the 30-day window, we sincerely apologize—that is not acceptable. We’re currently working to streamline this process and ensure that all return and refund requests are handled promptly and fairly. As a gesture of our commitment to your satisfaction, we’d like to issue a full refund—no need to return the product. Please email us at [email protected] with your order information, and we’ll make sure it’s taken care of right away. Our positive feedback comes from many pet parents who have had great results, but we also recognize that every dog is different, and no single solution works perfectly for all. We appreciate your honest feedback and the chance to make things right. Kind regards Marc
mschwarz
Totaler Bulls..t! Wirkt nicht, viel zu teuer. Meine Hunde hatten noch nie so viele Zecken wie mit diesem Halsband. Totaler Mist aus China! Nicht kaufen!
Response from FurLife™Apr 19, 2025
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen – und es tut uns aufrichtig leid zu hören, dass das Halsband bei Ihren Hunden nicht den gewünschten Schutz geboten hat. Wir möchten betonen, dass wir ein US-amerikanisches Unternehmen sind. Unsere Kauartikel werden in den USA hergestellt, während unsere Halsbänder zwar in China produziert werden, jedoch unter strengen Qualitäts- und Hygienestandards. Jedes Halsband durchläuft regelmäßige Qualitätskontrollen, um sicherzustellen, dass es sicher, wirksam und langlebig ist. Außerdem ist wichtig zu wissen, dass das Halsband etwa 2–3 Wochen benötigt, um seine volle Wirkung zu entfalten. In dieser Zeit kann es leider vorkommen, dass Zecken weiterhin auftreten. Für einen umfassenden Schutz bei bereits vorhandenem Befall empfehlen wir zusätzlich die Verwendung unseres Sprays oder Shampoos, da das Halsband hauptsächlich präventiv wirkt. Wir verstehen Ihren Ärger – besonders wenn man auf ein Produkt vertraut und enttäuscht wird. Deshalb haben wir Ihnen bereits den vollen Kaufbetrag erstattet, ohne dass eine Rücksendung erforderlich war. Ihr Feedback hilft uns, besser zu werden, und wir würden uns freuen, wenn Sie Ihre Bewertung eventuell überdenken könnten – insbesondere da wir aufrichtig bemüht sind, Probleme zu lösen und die Zufriedenheit unserer Kunden sicherzustellen. Wenn Sie weitere Fragen haben oder Unterstützung benötigen, melden Sie sich bitte jederzeit unter [email protected]. Vielen Dank nochmals für Ihre Offenheit. Liebe Grüße Marc
Customer
They want to negotiate YOUR money offering 40% return then 80% return then finally they will cave to give you your money back. They want explanations on why you do not like their product when they know that they lie about their claims. Citronella oil is highly toxic to dogs. They say they control what's in the product. I do not believe their claims and won't take the chance with my pets.
Response from FurLife™Apr 19, 2025
Thank you for your honest feedback—we’re truly sorry to hear that your experience with us left you feeling frustrated and concerned. We understand how important it is to feel 100% confident in the products you use for your pets, and we take that responsibility very seriously. Regarding our refund process, we sincerely apologize if it came across as a negotiation. Our goal is always to resolve concerns fairly and quickly, and we’re currently working on streamlining our approach so that customers receive timely, no-hassle resolutions—including full refunds when requested, without unnecessary back-and-forth. We also want to address your concern about citronella oil. It’s true that in high concentrations or improper use, citronella can cause issues for pets. However, the amount we use in our collars is carefully measured and formulated to be safe for dogs. Our collars release natural oils slowly and in very low concentrations, just enough to help repel pests without harming your pet. The formula is backed by safety testing, and many pet parents have used our products successfully without any adverse effects. That said, we absolutely respect your decision if you choose not to take any risks with your pets—and we support every pet owner's right to make the choices that feel right for them. If your refund has not yet been fully processed, please contact us directly at [email protected], and we’ll make sure it’s taken care of immediately. Thank you again for sharing your experience. Your feedback helps us do better. Kind regards Marc
