FurLife™Reviews of getfurlife.com

Response from FurLife™Apr 10, 2025

Hello Lynne, Hi there, Thank you for taking the time to share your experience — we’re genuinely sorry to hear about the confusion and frustration you’ve encountered. After looking into your order history, we noticed that your last purchase with us was in May 2024, and it was for one flea and tick collar. We haven’t received any new orders from you this year, so it’s very possible that your recent purchases may have been made through an unauthorized or imitation website. Unfortunately, there are a few fake stores out there impersonating our brand, and we're actively working to report and remove them. We are a US-based company, and all our products ship directly from our US warehouse — not from China. And we do not charge any exchange fees — if there’s ever an issue with a product, we always cover those costs as part of our commitment to excellent service. We only sell our products through our official website: www.getfurlife.com. If your order came from a different site, it may not have been from us. We’re truly sorry for the inconvenience and understand how frustrating this must feel. Please reach out to us at [email protected] so we can look into this further and do our best to help. Our team is here for you, and we’d love the opportunity to turn this experience around. Kind regards Marc

Response from FurLife™Apr 10, 2025

Hello Dawn, Thank you for your feedback, and we're really sorry to hear that you didn’t get the results you were hoping for. We completely understand how upsetting it can be to see your pets uncomfortable, and we’re here to help clarify a few important details. Our collars and pendants are designed as a preventative solution, meaning they work best when used to help repel fleas and ticks before an infestation begins. They are not intended to treat an active infestation. In cases where fleas are already present, we strongly recommend starting with our flea & tick spray or shampoo to eliminate the existing pests first — then following up with the collar or pendant for ongoing protection. We’re also truly sorry if you felt let down by our refund process. Please rest assured that we do honor our 30-day money-back guarantee, and if you haven’t already, we’d love the opportunity to make things right. Just reach out to our customer care team at [email protected], and we’ll take care of you. We appreciate your honest feedback, and while we’re sorry this experience didn’t meet your expectations, we hope we can support you and your pups in finding a solution that works. Kind regards Marc

Response from FurLife™Apr 10, 2025

Hello Diane, Thank you for sharing your experience — we’re sorry to hear that the collar didn’t meet your expectations, and we appreciate the opportunity to address your concerns. First, we understand how frustrating it is to deal with fleas despite using preventative measures. Our collar is designed to help repel fleas and ticks before they become an issue, but it is not a treatment for existing infestations. If fleas are already present in your environment or on your dog, we recommend using our flea & tick spray or shampoo first to address the immediate problem. Once the active fleas are eliminated, the collar can be more effective as a long-term, natural repellent. As for the scent — it does contain natural essential oils, which can be a bit strong at first. We usually recommend letting the collar air out for 2–3 days, but in cases where the smell remains strong, allowing it to sit out for up to 5–7 days in a well-ventilated area can help it mellow further without compromising its effectiveness. We’re here to support you and your pet every step of the way. If you’d like help finding the right combination of products or if you’d prefer a refund under our 30-day guarantee, please reach out to us at [email protected] — we’ll be happy to assist. Thank you again for your feedback, and we hope to earn back your trust. Kind regards Marc