FurLife™Reviews of getfurlife.com

Response from FurLife™May 11, 2025

Thank you for your feedback—we’re sorry to hear that your experience with our refund process left you feeling frustrated. We want to clarify that the partial refund options we offer are provided as a courtesy without requiring you to return the product. These are meant to be convenient solutions for customers who prefer not to go through the hassle of sending items back. That said, these offers are always optional, and you are absolutely welcome to decline them in favor of a full return-and-refund process. Our goal is always to find a fair and respectful resolution, and we’re sorry if our communication didn’t reflect that clearly in your case. If you feel your situation wasn’t properly resolved, please don’t hesitate to reach out to us again at [email protected]—we're here to help. We appreciate your feedback and will continue working to improve our service. Kind regards Marc

Response from FurLife™May 11, 2025

Thank you again for your feedback, and we’re very sorry for the inconvenience you experienced with the sizing of our collar. We understand how frustrating that must have been, which is why we offered our 12-month pendant as a complimentary replacement—it’s designed to be a better fit for larger dogs while still providing effective protection. If you’ve received the pendant and it’s working well for your pet, we’d greatly appreciate it if you would consider updating your star rating on Trustpilot. Your updated review would mean a lot to us and help other pet owners make informed decisions. If there’s anything more we can do to improve your experience, please don’t hesitate to reach out at [email protected]. We're here to help! Kind regards Marc

Response from FurLife™May 11, 2025

Hello Bonnie, Thank you for sharing your experience—we’re truly sorry to hear that the scent of the pendants was overwhelming and caused discomfort. Our pendants use natural essential oils to help repel pests, and while many customers find the scent pleasant and effective, we completely understand that sensitivity to strong smells can vary, especially for pets with a more acute sense of smell. If you haven't already, we recommend airing the pendant out in an open space for several days before use. This can help reduce the initial intensity of the scent and make it more tolerable for both pets and people. Please reach out to us at [email protected] so we can help resolve this for you. We’re here to assist and would like the opportunity to make this right. Thank you again for your feedback—it helps us improve. Kind regards Marc