FurLife™Reviews of getfurlife.com

Response from FurLife™May 20, 2025

Thank you for sharing your experience, and we’re truly sorry to hear about your frustration—both with the product and the support you received. We understand how concerning it is to find a tick on your dog, especially when you're taking proactive steps like lawn treatments and preventative products. While our collar is designed to offer natural protection, we do recognize that no single solution is 100% effective in all environments or situations—especially during peak tick seasons or in areas with high exposure. In some cases, combining multiple forms of prevention may be recommended for added protection, but we understand that this wasn't clearly communicated and apologize for any confusion. We're also disappointed to hear about your interaction with our support team. While we do use automated systems to help with common inquiries and ensure quicker responses, you absolutely should have been connected with a real team member when requested. That’s not the experience we want to deliver, and we appreciate you bringing this to our attention so we can address it internally. If you’d like to share more details or have additional concerns, please don’t hesitate to reach out directly to [email protected]. We’re here to help and always working to improve both our products and our service. Thank you again for your feedback.

Response from FurLife™May 20, 2025

Thank you for your feedback, and we're truly sorry to hear that you had a disappointing experience. We understand how frustrating it can be when a product doesn’t meet your expectations. Please know that we are a US-based company committed to transparency, quality, and customer satisfaction. If there's anything we can do or if you have specific concerns about the product, we’re here to help. Your feedback is important and helps us improve. We’d also be grateful if you would consider updating your review based on the resolution provided. Thank you again for sharing your experience.

Response from FurLife™May 20, 2025

Thank you for sharing your experience, and we're very sorry to hear that the collar did not provide the level of protection you expected for your dogs. While our collars are made with natural, pet-safe ingredients and designed to repel fleas and ticks effectively, we understand that no solution is one-size-fits-all—especially when it comes to pets who may be in high-exposure environments or have individual sensitivities. We're genuinely sorry that the collar didn’t work as intended for your dogs. If there's anything else we can do to assist you further, please don't hesitate to reach out at [email protected]. We truly appreciate your feedback and the opportunity to improve.