FurLife™Reviews of getfurlife.com

Response from FurLife™May 21, 2025

Thank you for taking the time to share your experience, and we’re truly sorry to hear that you have not yet received the correct items. We completely understand your frustration, especially after being assured that the replacement collars would be sent promptly. Please accept our sincerest apologies for the delay and the lack of communication you've encountered. This is not the experience we want our customers to have. To resolve this as quickly as possible, we kindly ask you to reach out to us directly at [email protected] so we can investigate the status of your re-delivery and determine if there were any issues along the way. If for any reason your replacement collars are not in transit, we will make it right—either by reshipping the correct items or issuing you a full refund. Thank you again for bringing this to our attention, and we hope to have the opportunity to resolve this for you promptly. Kind regards Marc

Response from FurLife™May 21, 2025

Thank you for your feedback, and we're sorry to hear that our product didn’t meet your expectations. We want to clarify that while our collars are designed to last up to 8 months in terms of effectiveness, our money-back guarantee is limited to 30 days from the date your order was delivered. This policy is clearly stated at the time of purchase and is in place to ensure fairness and consistency for all our customers. We understand that it can be disappointing when a product doesn’t work as hoped, especially when it comes to your pet’s comfort and well-being. While we're unable to process a refund outside of the 30-day window, we genuinely appreciate your feedback and will continue working to improve both our products and service. If you have any further concerns or questions, please don’t hesitate to reach out to us at [email protected] — we’re here to help however we can. Kind regards Marc

Response from FurLife™May 21, 2025

Thank you for your review, and we're truly sorry to hear that your dogs are still dealing with fleas despite using our collars. We want to clarify that our collars are designed as a preventative solution, not a treatment for active flea infestations. If your dogs already had fleas at the time of putting the collars on, the collars alone may not be enough to resolve the issue. In such cases, we recommend pairing the collars with a fast-acting flea treatment to eliminate the existing fleas first. Once the infestation is under control, the collars can then help prevent future outbreaks. We understand how frustrating it is to see your pets uncomfortable, and we’d love the opportunity to support you further. If you have any questions or need guidance on how to get the best results, please feel free to reach out to us at [email protected]. Your pets’ health and comfort are very important to us, and we're here to help however we can.