Billie S.
It works as far as ticks and fleas
It works as far as ticks and fleas. Have not found any on our 11 month old golden retriever siblings BUT….the first time ordered the little oil pouch came out of our females tag. We never found it. So I ordered two more just recently. Somehow when the two play the one in her tag has come out two more times. It smells so I figured it must of gotten punctured. We put it back in because we couldn’t see any marks and tonight it came out for the third time. We did finally find it out in the grass but I was frantic he might have eaten it. It is punctured. I felt they worked for us but I won’t take a chance on re-ordering any more. I’ll find some other way to prevent ticks and fleas naturally because these just won’t stay in the tag for us.
Response from FurLife™Sep 7, 2025
Thank you for sharing your detailed experience with us. We’re glad to hear that the collar has been effective in keeping your golden retrievers free from ticks and fleas — but we’re also very sorry to hear about the repeated issue with the oil pouch coming loose. We completely understand how concerning and stressful it must have been, especially worrying about the possibility of your dog ingesting it. Our collars are designed so that the oil pouch stays securely in place, and what you’ve described is not the experience we want for our customers. Your feedback is extremely valuable, and we will be sharing this with our product team right away to review the design and prevent similar issues in the future. We truly appreciate that you gave our collars a try and that you saw positive results in terms of protection. While we regret that this issue has caused you to lose confidence in reordering, we do hope you’ll consider us again in the future once improvements are made. In the meantime, if you have any further concerns or need assistance, please don’t hesitate to reach out directly at [email protected]. Thank you again for bringing this to our attention — your feedback helps us improve both the safety and effectiveness of our products.