FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
getfurlife.com
Website
getfurlife.com
Category
Pet Stores
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
⭐️⭐️⭐️⭐️⭐️
I had a great experience with FurLife! Patrick was quick to respond to my email when my package arrived damaged. He was incredibly helpful and made sure to replace my item right away. I’m very pleased with the excellent customer service this company provides and highly recommend giving them a try for your fur babies!
~Heather
JH
Jody H.
Julia was great to find my problem.And…
Julia was great to find my problem.And got right back with me. Thank you for your team work.
HO
Hope
Julia is a lifesaver
I picked the wrong color tag that I wanted and Julia in the customer service department fixed my problem right away. Usually dealing with customer service with companies isn’t the smoothest process, that wasn’t the case in this situation. I’m happy I’m getting the right color I wanted without having to jump through hoops. All thanks to julia
AC
Anna C.
Great customer service
Great customer service
SH
Shelby
Helped with my return
Helped with my return! Very prompt at returning my email and resolving my issue.
FL
Flenna
Does not work
Does not work, I see new baby fleas daily on my dogs. Has a strong smell at first but goes away. My dogs still scratch as much as before the collar. Wasted my money that I probably wont get back. I’ll go to seresto and try theirs.
Response from FurLife™Jan 23, 2026
Thank you for taking the time to share your experience, and we’re sorry to hear that the collar did not meet your expectations.
We understand how frustrating it is to continue seeing fleas and scratching, especially after hoping the collar would bring relief to your dogs. Our collars are made with natural ingredients and are designed to be safe, but effectiveness can vary depending on factors such as the severity of an existing infestation, environmental exposure, and individual responses. When fleas are already present, it’s often necessary to treat the surrounding environment as well, as new fleas can continue to hatch even after a collar is applied.
The strong scent you noticed initially comes from the natural oils used in the collar and typically fades over time, as you experienced. We appreciate you mentioning this, as feedback like yours helps us continue improving our products.
We’re truly sorry that this experience left you feeling disappointed, and we’d appreciate the opportunity to look into your situation further. Please contact our support team at [email protected], and we’ll be happy to review your case and see how we can assist.
Thank you again for your honest feedback, and we wish you and your dogs all the best.
JE
Jessica
Julia was helpful
Julia responded quickly and helpful! I clicked the wrong topic for my question and was still provided the correct information upon reaching out.
JW
Janet W.
I absolutely love the collar device
I absolutely love the collar device, it has really changed my dogs lives and it really helps them to be calm and relaxed. In a few hours of putting it on they were feeling much better and had almost no issues.