FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
getfurlife.com
Website
getfurlife.com
Category
Pet Stores
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I contacted furlife because I couldn't order the pendent and the collar so customer service sent me a link,then I had issues with PayPal being rejected and she suggested re booting and finally it worked. In all the ordering and re ordering is my order was made incorrect which I again contacted customer service and was told she couldn't edit my order,at which time Julia contacted me and made things right. Thank you furlife for standing behind your business and making things right. I truly believe in your products.
Pat
CH
Chelsea H.
This is a terrible product with false…
This is a terrible product with false advertising it does not work are you will end up with fleas on your pets!! My dogs have never had fleas and one is 9 and my other dog is 5 and for the first time ever because I switched to FurLife my poor dogs are suffering now. Fur life is costing me more money In the end with all the treatment products I had to buy for my dogs and my home to make sure they don’t come back. Now my animals get to Aly the price and suffer this company should be shut down!!
Response from FurLife™Jan 23, 2026
Thank you for sharing your experience, and we’re truly sorry to hear about the distress this situation has caused you and your dogs. We completely understand how upsetting it is to see your pets suffer—especially when they’ve never had flea issues before—and we take your concerns very seriously.
We understand that you have already discontinued use of the collar, and we appreciate you taking that step to prioritize your dogs’ comfort and well-being.
We want to clarify that our collars are made with 100% natural ingredients and are generally considered safe for pets. However, we also want to be transparent that individual sensitivities and external factors—such as environment, existing flea exposure, or seasonal conditions—can affect how a product performs for each pet. Unfortunately, no flea prevention solution can be guaranteed to work the same way for every dog in every situation.
If your dogs experienced discomfort, we encourage you to continue following your veterinarian’s guidance to ensure their health and recovery. Your pets’ well-being is always our top priority.
We would really appreciate the opportunity to review your specific case in more detail and see how we can assist you further. Please feel free to contact our customer support team directly at [email protected], and they will be happy to help find a suitable resolution.
Thank you again for bringing this to our attention. We truly value your feedback and remain committed to improving both our products and our customer experience.
MH
MJ H.
Product didn’t work.
Purchased two 8 month flea protection collars for my two dogs, and they did not work at all. Wasted my money and now I have to put both of my girls on a prescribed flea medication. Their satisfaction guaranteed means nothing to them.
Response from FurLife™Jan 23, 2026
Thank you for taking the time to share your experience, and we’re sorry to hear about your disappointment. We want to assure you that your feedback has been heard and taken seriously.
We understand how upsetting it can be when a product doesn’t deliver the results you expected—especially when it concerns your dogs’ comfort and health.
While our flea collars are made with 100% natural ingredients and are designed to be safe and effective for many pets, we do recognize that results can vary depending on factors such as environment, flea severity, and individual pet sensitivity. In some cases, particularly in high-flea areas, natural solutions may not provide sufficient protection on their own.
Regarding our satisfaction guarantee, we’re truly sorry if it felt unhelpful in your situation. That is never our intention, and we would genuinely appreciate the opportunity to review your case in more detail and see how we can assist.
Please feel free to contact our customer support team directly at [email protected], and they will be happy to look into this further and help address your concerns. Your feedback is valuable to us and helps us continue improving our products and service.
Thank you again for bringing this to our attention, and we hope to have the opportunity to restore your confidence in Furlife.
LT
Lori T.
It didn’t work at all for our dogs
It didn’t work at all for our dogs. They’ve been wearing them since the Spring. And last night the ball inside the rubber burst. I will definitely not be using this product again.
Response from FurLife™Jan 23, 2026
Thank you for taking the time to share your experience, and we’re sorry to hear that the product did not meet your expectations.
We understand how frustrating it is to have your dogs wear the collars for months without seeing results, and we’re also concerned to hear about the issue with the ball inside the collar. While our products are made with natural ingredients and designed to be durable, effectiveness and wear can vary depending on environmental conditions and daily activity.
We appreciate you bringing this to our attention. If you decide you’d like additional support or have any questions, our customer support team is available at [email protected].
Thank you again for your feedback—it helps us continue to improve our products and quality standards.
CR
Carmela R.
I lost the insert which is the chemical…
I lost the insert which is the chemical that help keep the ticks away I only had the item for 4 months O email the company they did respond right away they wanted me to send a picture so I sent a picture the next day and their response to me was that I sent the picture too late and they closed my case.So I tried calling the phone number they have posted on their Email but the number doesn’t work they disconnect on you . Absolutely they WORST customer service i’ve ever experienced .
Response from FurLife™Jan 23, 2026
Thank you for taking the time to share your experience, and we’re truly sorry to hear about the frustration this situation has caused. We understand how upsetting it is to feel unsupported, especially after reaching out promptly and following the instructions provided.
We’d like to clarify that our collars are made with 100% natural ingredients rather than chemicals, and we apologize for any confusion regarding the insert you mentioned. We also understand your concern about the collar no longer functioning as expected after part of it was lost.
We sincerely apologize if our communication or the closure of your case felt abrupt or unfair. This is not the level of service we strive to provide. While cases are handled according to specific timeframes and verification requirements, we never want any customer to feel dismissed or unheard.
Please feel free to contact our customer support team directly at [email protected], and they will be happy to look into this further and help address your concerns. Your feedback is valuable to us and helps us continue improving our products and service.
Thank you for bringing this to our attention. Your feedback is important to us and helps us improve our processes and overall customer experience.
VA
Valerie
FurLife tags for dogs
My dogs wore their furlife collar tag for a year without any issues. In addition, I never saw a single flea, nor have they picked up a tick, it repelled mosquitoes, as well as gnats. They are strong when they're new and fresh out of the container! These work! So I bought another set for my dogs to wear for the next year. I much rather spend $40 per tag on these, than spending over $100 on the chews that put poison into our dogs. Thanks fur life! Your product works, and is a blessing for those of us who want to treat our dogs health in a holistic manner!!
DE
Dee
Julia
Julia, Thank you for such a prompt response . I appreciate it so much.
I tried to sign in and cancel the subscription myself but wasn’t able to get access to my auto ship orders
AJ
Andy J K.
Don't buy the cat collar
I purchased two cat flea and tick collars for my cats who spend all day outside and have had fleas since August that we can't get rid of naturally, we've tried BioPower tags and bathing and diotomaceous earth.
I was hopeful about the furlife, but skeptical because I know cats can't tolerate essential oils, and I know my cats are extra sensitive to smells and chemicals because they have Pica from the rabies vaccine (vaccinosis).
As soon as I opened them I got a headache. It was such a strong lemongrass and citronella smell that I had to leave them in the bathhouse for days to see if they'd lessen.
They didn't and I decided to save them for Florida in January because the fleas seemed to be beaten.
Then they came back about a week later so I put on the collars.
Our small female was visibly suffering, hiding her head in her hands and hiding from us. She also developed a scab on her neck, and still had fleas. We removed it.
Our larger male seemed unbothered at first, but over a week he seemed to get increasingly sluggish and slept in strange places and we could put our head to his without feeling toxic, so we removed it.
This is not why I'm complaining.
I'm complaining because we asked for a refund because obviously this isn't a good product and they would only refund me 40% for one.
I couldn't review them on their site, and ALL their reviews are 5*. False advertising.
The more I researched the more I learned how dangerous essential.oils are for cats, and how unregulated by the FDA flea collars are.
Protect your animals people.
Response from FurLife™Jan 23, 2026
Thank you for taking the time to share such a detailed account of your experience. We’re truly sorry to hear about the distress this situation has caused you and most importantly, your cats. We understand how upsetting it is when a product does not work as hoped especially when your pets’ health and comfort are involved.
Your feedback regarding the strong scent and your cats’ reactions is taken very seriously. While our flea and tick collars are made with natural ingredients and are generally considered safe, we fully acknowledge that individual sensitivities can occur, particularly in cats, who can be more sensitive than other animals. In cases where any adverse reaction is observed such as skin irritation, behavioral changes, or discomfort—we always recommend immediate removal of the product and discontinuation of use, which you did correctly.
We also want to clarify that reactions to natural oils can vary from pet to pet. What works well for many animals may unfortunately not be suitable for others, especially those with pre-existing sensitivities. Your experience helps us better understand these cases and improve how we communicate expectations and precautions.
Regarding your concerns about reviews and transparency, we want to emphasize that we value honest feedback—positive or negative—as it helps us improve our products and communication. Your comments have been noted and will be shared with our team for further review.
We would appreciate the opportunity to look into your experience more closely and address your concerns directly. Please contact our customer support team at [email protected], and they will be happy to assist you further.
Thank you again for bringing this to our attention. Your cats’ well-being is very important to us, and we’re sorry that your experience did not meet your expectations.
