Tracey O.
Julia responded and was very kind
Julia responded and was very kind, the problem I have is with the company. I ordered Feb 13 and today is 17th, no shipping info yet. My son owns a fulfillment centre in Michigan and he ships orders for his clients to customers within 24 hours. I’d have had my product by now! I am very dissatisfied.
Response from FurLife™Feb 18, 2026
Thank you for sharing your feedback. We truly appreciate your kind comments about the assistance you received. We are sorry to hear that you have not yet received shipping information for your order placed on February 13. We understand how frustrating this can be, especially when you are used to very fast fulfillment times. Timely processing is important to us as well, and we regret that your experience has not met your expectations so far. While we strive to dispatch orders as quickly as possible, processing times can occasionally vary depending on order volume and logistics schedules. We would like to personally review your order and provide you with a clear update. Please contact us directly at [email protected] so we can look into this right away and ensure everything is moving forward properly. We appreciate your patience and the opportunity to make this right.