FurLife™Reviews of getfurlife.com

Jeanne was wonderful helping with my order. Very fast customer service and over all friendly experience. Thank you for being an amazing company!!

Had an issue with the bead falling off when my Great Dane puppies were playing. FurLife went ahead and replaced it at no cost. Patrick was outstanding.

Patrick quickly fix my shipping and billing addresses to be correct , and saved my purchase from getting delivered to my old address, Rebecca Roth

Fast on getting back! And no question asked when showed what happened!

Julia helped me out twice now with an issue and I'm so blown away that they would take care of me so well. Most companies would either ignore a customer or say "tough", but Fur Life has treated me like family. ♡ Thank you Julia!

When I had discovered that the loop on the collar device that the strap goes through was broken when it arrived, I was very disappointed. I thought nobody’s going to believe that this arrived this way they’ll think I broke it. I had already purchased. For life product before and was actually re-ordering it because I feel it keeps the bugs off of our Airdale terrier and she don’t have to have chemicals on her skin. The customer service team immediately responded to my email and have issued me a new one at no charge. I haven’t received it yet, but I am confident that it will arrive as I also was sent a tracking number. I have referred this product to other friends and family with confidence. Thank you, Patrick and Julia!

I had EXCELLENT customer service with Patrick and Glisson! There was a hiccup in my order delivery and they were "johnny-on-the-spot" and took care of it! Thank you to Patrick and Glisson...and FurLife!

*Update: Furlife changed their mind and decided to send me the collar as a replacement which is what I wanted even though $10 cheaper. I appreciated that and I just received it. I purchased their flea attachment to my dog's collar. Unfotunately I am 80 years old and was suddenly diagnosed with colon cancer and had to go into the hospital for quite awhile during their 30 day guarantee period. When I was back home I opened the can and tried to put their flea attachment on my German Shepherd's collar but her collar is glued down at the end and there is no way to attach it. I asked if I could return this one and buy their regular collar they sell so I could at least use their products. They said NO because I was three weeks beyond their guarantee period. When I asked them if they could make an exception since I never got to use it and was in the hospital during that time with further complications and they said that is their "rule." Seems they care more about their rules and keeping my $40 than about keeping a customer. This is very bad customer service with no flexibility at all. For this reason, I am warning you it is not a good company to buy from. There are many competitors who do care more about keeping your business.