Jennifer G.
Product replaced
The company replaced the defective product with no questions asked. I was very worried about that.

FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Jennifer G.
The company replaced the defective product with no questions asked. I was very worried about that.
April C.
Roy was awesome in addressing my issue and has arranged for a replacement! Amazing customer service:)
Melissa L.
Roy, Julia and Glisson were amazing customer service reps. They got back to me quickly and solved my issue within one day's time! Quick, efficient and so helpful! I highly recommend Furlife!
John A.
I had initially placed my order for a green-colored unit, but I meant to choose black. Once I realized the mistake I contacted their support email, and Mat immediately corrected my order with no other actions required!
Gretch
Mat was prompt in responding to my request for assistance. Incredible customer service!
Dawn W.
Took over a week to receive the collar. Once received I was so excited. Collar smells great/awesome but does little to protect my Boston Terrier from ticks. We live in the woods and was really excited about a collar brand that talked the talk.... Definitely doesn't walk the walk!! Terribly disappointed.
Response from FurLife™Apr 16, 2026
Thank you for your feedback, and we're sorry to hear about your disappointment with both the delivery time and the collar’s performance. We understand how frustrating it must have been to wait over a week for your order, especially when you were eager to start protecting your Boston Terrier. This is not the experience we aim to provide, and we are currently reviewing our shipping processes to improve delivery times. Regarding the effectiveness against ticks, it’s important to note that our collars are made with 100% natural ingredients and are designed to help repel pests. However, in environments with high tick exposure, such as wooded areas, the level of protection needed can be significantly higher, and results may vary depending on the severity of the conditions and individual pet factors. We absolutely take your concerns seriously. We would really appreciate the opportunity to look into your case further and help find a solution that works better for you and your dog. Please reach out to us at [email protected], and our team will be happy to assist you. Thank you again for sharing your experience. We truly value your feedback and hope to have the chance to restore your confidence in our products.
maluce
Glisson sent me an email letting me know my concerns and request were taken care of. Thank you very much for such a quick response to my issue. My dog Max loves your flea and tick chews plus both he and my cat wear other flea products. Thank you.
Vanessa C.
Well I sent a message about my order and I received a message back from Roy who was very helpful and got my order straightened out.so i would like to say thank you to Roy and all the people at Furlife for getting my order straightened out.