Debbie
Paid in full and never got my order
I placed an order back in March 11, 2026 and still have not received it. I called Customer Service and they say the order does not exist. I paid $80 for two pendants for my dogs and they’re arguing with me saying that it doesn’t exist I sent them proof. I sent the receipt and I sent them an order number and they have yet to contact me.They keep ignoring my messages and email needless to say I was ripped off $80. What more proof can I give them the order number the receipt and they’re still saying that the order doesn’t exist never again well I order from this company poor poor Customer Service.
Response from FurLife™Apr 17, 2026
Thank you for taking the time to share your experience, and we’re truly sorry to hear about the frustration and confusion surrounding your order. This is certainly not the level of service we aim to provide. We understand how concerning it must be to have proof of purchase and still feel like your concerns are not being properly addressed. Please know that we take situations like this very seriously, and we want to get this resolved for you as quickly as possible. It’s possible that there may have been an issue with how the order was processed or located in our system, and we would like the opportunity to investigate this further with our senior support team. Could you please reach out to us directly at [email protected] with your order number, receipt, and any previous correspondence? This will allow us to thoroughly review your case and ensure it is handled with the attention it deserves. We sincerely apologize again for the inconvenience and lack of communication you’ve experienced so far. We appreciate your patience and hope to restore your trust in our service.