FurLife™Reviews of getfurlife.com

Response from FurLife™Apr 29, 2026

Thank you for sharing your experience. We’re really sorry to hear this, especially after you had a full year of positive results with our collars. We understand how frustrating and concerning it must have been to find ticks on your dog after renewing your devices. While our collars are designed to help repel fleas and ticks, no product can guarantee complete protection in every situation, particularly depending on environmental exposure. However, we completely understand why you would expect consistent performance and why this felt like a failure of the product. We’re also very sorry that your interaction with our support team left you feeling blamed rather than supported. That is not the experience we want for our customers, and your feedback on this is being taken seriously and reviewed internally. We would really appreciate the opportunity to take a closer look at your case and better understand what may have happened with your collars. Please reach out to us at [email protected], and a senior member of our team will personally assist you. Thank you again for bringing this to our attention. We hope to have the chance to make this right.

Response from FurLife™Apr 28, 2026

Thank you for your feedback, and we’re sorry to hear about your experience. We take concerns like yours very seriously and would like to clarify a few important points. First, we want to address the claim regarding incentivized reviews. We do not require or pressure customers to leave positive reviews in exchange for free items. From time to time, we may offer promotions or trials, but honest feedback, whether positive or negative, is always encouraged and valued. We’re also sorry to hear that the capsule detached from your dog’s collar after only a couple of days. This is certainly not the experience we want for our customers or their pets. Our collars are produced under strict quality standards, and issues like this are not typical, so we would very much like to investigate what may have gone wrong in your case. Regarding the 30-day money-back guarantee, we regret if there was any confusion or difficulty in having this honored. Our intention is always to provide a fair and transparent policy, and we’d appreciate the opportunity to review your situation more closely. Please reach out to us directly at [email protected] so our team can assist you further and work toward a satisfactory resolution. Your feedback is important to us, and we hope to have the chance to restore your confidence in our products.