They took my money out of my account for a mouth guard and never sent me a confirmation email! When I email them they keep saying there’s no order with my name or email address! They just keep telling me they can’t find my order and I must have a different name or email! This is theft, they took my money and did not place the order!
Response from CheekySep 4, 2026
Hi Britney, we've searched again by name and email and still can't find any order. To rule everything out, please email us with your shipping address, the charge date, and amount — we can search orders by address and locate the charge directly with our payment processor. If we find it we'll make it right immediately; if not, we'll help you identify the actual merchant so you can recover your money.
CC
Cindy C.
Poor customer service and response to customer !
I ordered the product and was absolutely unable to complete the mold process - I got physically ill from the attempting to capture the tooth mold with the product - I contacted Cheeky and requested a refund - was told sure - I would need to pay for the kit $17.00 that I used unsuccessfully- 4 weeks later only sent me another kit for an impression!!! No refund as of yet - AVOID THIS COMPANY - poor customer service and ability to cancel “subscription “ - horrible experience
Response from CheekySep 4, 2026
Hi Cynthia, we're sorry the impression process didn't work for you and that the back-and-forth made it worse — sending another kit when you wanted a refund was a miss on our end. To clarify where things stand: once a chargeback is opened with a bank, we're unable to issue a refund directly — the bank takes over and returns the funds through their process, which we are not contesting. Your money will come back through your bank, typically within a few weeks. If it doesn't, or you have any trouble, email us and we'll make it right.
HL
Hillary L.
Would the dentist have been this incompetent?
I recivede my first night guard and it did not fit. I have good oral Hygiene, and it made my gums bleed if I wore it for longer then ten minutes. I sent it back and never received a replacement in a different more suitable material. This morning I have a charge on my account for another guard made in the same material as the first one. I have never been able to test this product for longer then a few minutes and now I am out as much money as it would have cost to have a dentist fitting.
Response from CheekySep 4, 2026
Hi Hillary, we're sorry the guard didn't fit — that's not the experience we want, and gum irritation is a fair reason to be upset. The new charge was an automatic renewal from the subscription plan on the account, not a fee for the returned guard. We've since refunded every charge on your account in full, and no further charges will occur. If you don't see the refunds within 5–7 business days or want help with a properly fitting replacement, email us and we will assist.
MD
Monika D.
My mouth guard fits perfectly!
My mouth guard fits perfectly!
SA
Sassafrass
Never use this company!!!
Worst company ever. Ordered a mouth guard July 23rd and it took 10+ days to get the impression kit. The putty wouldn't set and they have no idea what the progress is on the mouth guard. They expect me to go through the impression process all over again, but no 2nd kit arrived. They received my impression from the 1st kit one week ago. I cannot get my refund, they won't even use the word refund, or let ne know how long I have to suffer through their incompetence, and I am so sick of this. 26 days later and no mouth guard, or proof one is even being made. Even if you have had good luck in the past, do NOT ever use Cheeky. They are no longer a trustworthy company. Customer service is completely useless or non existent.
Update:
The mouthguard showed up 4+ weeks later and (surprise!) it doesn't fit properly. It falls off and is a major choking hazard. Probably due to the fact that their putty doesn't set for hours, which I explained to them before they approved the impression. I contacted them and waited a week to finally fill out a form and be approved for a replacement. They offered to send me a replacement impression kit and I said yes. 10 days later I ask for the tracking on my impression kit and their ridiculous AI sends me a message saying they never even sent it! They said I would need an "account specialist" to look into this and I've gone days without hearing back after replying. Once again, even though I am furious and fed up, and they are incompetent, I do not get offered my $144 dollars back from 6+ weeks ago, AND I have no usable nightguard I don't even have one on the way. Unbelievable! You usually don't get a real person via email, just their AI that forgets you exist. I cannot warn people against this horrible company enough. Get a mouthguard somewhere else, or just flush $144 down the toilet.
Response from CheekySep 4, 2026
Hi, we're sorry — 26 days without a guard or a straight answer isn't acceptable, and we understand why you're frustrated. If the impression didn't set and you'd rather not redo the process, you're entitled to a refund and we'll process it. Please email [email protected] with your order number and "Trustpilot" in the subject line, and a team member will give you a definitive answer — refund or delivery date — within one business day.
AR
andy R.
Great communication
Great communication
JC
Joy C.
Very easy to talk too
Very easy to talk too, fast reply when you have any concerns
KD
Ka D.
Don't even bother!
I ordered a mouth guard on MAY 24 and got an email back saying it would be delivered AUGUST 16!! 👎🏻👎🏻 I would highly recommend any one else besides Cheeky!
