CheekyReviews of getcheeky.com

I purchased I had high hopes. They never gave a tracking/shipping # for my items. ZERO communication once you pay them. I never received the items I bought but they sure got my money. They randomly sent me a return email/label for no reason. Not sure why a return label would be needed for never receiving any items. I think they are fraudulent I wouldn’t recommend anyone pay them unless you want to battle for your money back.

The worst experience I have ever had with an online purchase.

The product meets expectations, customer service is good, and I was able to freeze my subscription when I wanted to.

If there was a zero star I would leave them that. From beginning to end. Ordered back in March and do not have a nightguard nor a refund. I have literally been back and forth with them a million times to get a refund. Horrible customer service, extremely slow to mail and I would not use this company if I were you.

The first mouthguards fit wasn’t quite right (too tight), I decided to try a new mold. The customer service to get a new mold for my mouthguard was great. The one I have now fits great and does the job.

Before ordering, I disclosed that I have significant tori (bony growths) in my mouth and asked directly if that would be a problem. I was told no, and that three tray sizes would be provided to accommodate it. That's the only reason I placed the order. None of the trays actually fit when the kit arrived. I did my best to complete accurate impressions anyway, but the return packaging was just a flimsy bubbled envelope, nothing to stop it from being crushed or pushed in during transit. The resulting night guards don't fit: the bottom one makes me gag, and the top one is loose and bumps out in front. This isn't a minor comfort tweak, the product genuinely doesn't work as intended. The support experience made it worse. This started July 30, 2026 and is still unresolved weeks later. Every time I followed up, it was obvious my previous emails hadn't been read before someone replied. I had to re-explain the same issue, the same disclosed condition, and the same request multiple times to multiple people. I filed a formal complaint with the Better Business Bureau with the full email history attached. In response to that complaint, the company has stated they issued a refund. I have not received that refund in my account as of this writing, and I'm not treating this as resolved until the money actually shows up. A stated intention to refund is not the same as a refund. I'll update this review once, and if, that actually happens. If you have any pre-existing dental/oral condition, think hard about whether their process actually accounts for it, and what happens to your support if it doesn't.

My impressions have been rejected twice, but nobody can tell me what was wrong with them. Frustrating

I didn't let the impression cure enough, but Cheeky was very patient with me and sent new materials until I finally got it right.