CheekyReviews of getcheeky.com

I will start off by saying they are responsive with emails. However, I got the initial impression kit and they accepted it and sent my mouthpiece, but it did not fit at all. They sent me a new impression kit. I sent that in. They said it was not good enough and I need another impression. I waited for the other impression kit to come and at this point it has been months so I just got tired of waiting and said please cancel. At that time they said it was too late to get my money back even though I had never even tried the product because it never fit correctly. I am not very happy with that so I cannot leave any reviews on if the actual impressions that fit are any good. My only word of advice is use caution if you are going to try to get your money back because it will not work if the process takes a little longer to get the impressions correct. Apparently the money back guarantee timeframe applies, even if you do not have the correct fitted mouthpiece.

I asked for additional putty since first try did not result in a reliable impression. I have not had information that it has shipped or when I could expect to receive it. It was communicated it would be sent. I would love to give 5 stars as I do love cheeky night guards, but until I have information on the putty so I can get the impression sent in and a new night guard received which I have paid for, I can’t do that.

I still have not received my order, there was to be a interim night guard sent to me, since I have not received my October every 6 month night guard.

I put this 6 months renewal on hold, got a confirmation that order had been held, yet today I received a night guard I did not need.

I have not received my liners yet and I purchased my order 8/9/25. The mailing process takes weeks just to receive the kit, took me 20 minutes to complete the kit the same day I received the box, and mailed it back the next morning, and I still have not heard anything regarding the progress or status of my impressions, and it's 9/4/25 today. I'll change my rating if the liners are excellent, but so far the communication and length of time is minimal and very long.

I placed an order 11 days ago, and I have not heard back. The impression kit has not been shipped, I have not heard back from support. Edit : after 12 days I finally heard back from support - thus adding one star to my review score.

The customer service while they attempted to assist does not seem as if they are truly connected to the company. I simply reordered a second version of the first which was perfect! The thickest grind proof nightguard which fit like a glove! No complaints! However I accidently dropped it and it being clear stepped on it while looking for it, hence needing a new one. What I received was a very thick *sports guard, so thick I couldn’t close my mouth! Different material, different fit, not workable. So they sent me a second try which was the correct material but did not fit my bite at all. (Why’d I go through making a template?) Third try and though the correct material, it was so painfully tight I got migraines. Took both hands and a lot of force to get it off my teeth. Fourth try- mind you after I asked you to simply forget it- was not trimmed and over lapped on to my gums, roof of my mouth and under my tounge. So much that it cut under my tounge and roof of my mouth. I used my drummel to shave it down considerably. Too much work from a company I know did it correctly… once. I do not know what happened from the first attempt, which was perfect. Seems like everyone got fired and a new staff was attempting to use the old staffs formula. Too much work and trouble. I will try a different company. Good luck!

The company only gets 2 stars because the product is well made. They have awful timeslines, are not proactive at all delays, and their Customer service is useless. Their response to everything is “we will follow up with the department and you will get an email when it is shipped”. I ordered the annual subscription, which a new night guard is sent every 3 months. After my first 3 months, a guard was never sent. I had to contact them and wait for production. For the remaining 2 I reached out in advance. The last time I used the service I ordered the annual again in December, but didn’t get my night guard until the end of February. Again, customer service was useless and did not provide any information aside from them having staffing issues and that I will receive an email when it is shipped.