Clean beauty that actually works. No BS, no fillers, no harmful chemicals. Vegan. Free from parabens, silicones & PEGs. Clinically dosed actives that deliver.
Cellu (getcellu.com) has 780 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
getcellu.com
Website
getcellu.com
Category
Cosmetics & Makeup
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 7% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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DO NOT BUY, it’s a scam! awful cream, smells like an old persons nursing home, and doesn’t work.
Won’t give a full refund
Response from CelluApr 3, 2026
Hi,
We’re really sorry to hear about your experience, and we sincerely apologize for any inconvenience this has caused.
We take feedback like this very seriously and truly want to help make things right. However, we’re currently unable to locate your account based on this review alone.
Please reach out to our support team or reply here with your order details so we can look into this further and assist you properly.
We’d really appreciate the opportunity to resolve this for you.
Thank you for bringing this to our attention.
Warm regards,
Cellu
AN
Anne
Too soon
I can’t give a 5 star yet because I just started using it
I do see a title difference in just 3 days…ask me at a later time and we will see how it is going
JH
Janet H.
Well I really think this is working
Well I really think this is working. The first tub I got I just used occasionally but now I’m using it regularly I’m really starting to see a difference
LM
Leanne M.
Bought the items,it did not work or as…
Bought the items,it did not work or as described at all.The money back guarantee is nonsense!!!then to my horror I been signed up for subscription which I did not do.And money went out my account .I contacted the customer care ,told them I did not sign up for subscription and please cancel and refund my money and I had not received the 2nd order or items they had charged me for.Customer services offered 20 percent back on my order,I was fuming.responses to emails takes days,and I have asked for my money back and repeatedly informed them of all the issues.explained in every email I did not sign up for subscription ,first delivery items not as described and 2nd has not arrived !!!!!And I’m not happy,You just get a email from them saying we will respond in 24 hrs ,finally saying again it’s been delivered .Then delivery is just dumping outside a front door ,in a public open space so clearly no signature or giving to a person and left randomly . I have not received these items and still fighting to get my money back.Ovoid this company at all cost.really wish I read the reviews before purchasing anything.The products do not work ,and the customer service is the poorest I have ever received ,this company are not trustworthy.Its crazy how they cannot see to run a good company ,firstly a product that does what you claim,good customers service ,and signed delivery’s .not jump dumped anywhere .what they are getting away with is shocking !!!!
PA
Paula
I have tried several creams for crepe…
I have tried several creams for crepe skin. I’m 56 with generally good skin. This product is the first that I’ve actually noticed a difference in my skin. My arms look incredible!
I’ve only been using for 4 days. Seems hard to believe, but I’m extremely impressed!
TR
Tasha R.
Damaged, smelly and ghosted!
My product arrived damaged and it smelt disgusting like it had gone off. The seals were broken and the cream had gone a dark brown in the lid. I contacted Cellu who actually responded very quickly. I provided photos of the damage and I was advised that 2 new containers were on their way. That was weeks ago and I have had no further contact, not received the replacement cream or a refund. I dont want this product I just want my money back
Response from CelluMar 19, 2026
Hi Tasha,
We’re very sorry to hear about your experience, and we sincerely apologize for the condition your product arrived in as well as the lack of follow-up, this is not the level of service we aim to provide.
We’d really like to make this right for you. Unfortunately, we’re unable to locate your account using your Trustpilot name. Could you please reach out to us directly with your order number or the email address used for the purchase?
Once we have those details, we’ll be more than happy to check the status of the replacement and assist you further.
Thank you for bringing this to our attention, and we hope to resolve this for you as soon as possible.
Best regards,
Cellu
PA
Patti
I have tried most everything
I have tried most everything, spent hundreds of dollars nothing has worked as well as this product
SZ
Sophie Z.
Terrible service
Terrible service. Wish I'd read reviews before purchasing. Customer service will lead you around in circles to ensure you never get a refund.
Please avoid this company.
I'm now having to go through my bank to claim my money back from these fraudsters.
Response from CelluMar 19, 2026
Hi,
We’re truly sorry to hear about your experience and completely understand how frustrating this must feel. This is certainly not the impression or level of service we want any of our customers to have.
We sincerely apologize if you felt misled or unsupported during the process. That is never our intention, and we take your concerns very seriously.
We’ve sent you an email so we can look into your case in detail and work toward a proper resolution as quickly as possible. Please check your inbox (and spam folder just in case), and we’ll be here to assist you every step of the way.
Thank you for bringing this to our attention, and we truly hope to resolve this for you.
Best regards,
Cellu